Resident Experience & Admissions Specialist

Arden Ridge Health and Rehabilitation; Arden (DE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Holiday pay

Paid time off program

Innovative Purchasing Program

Online learning 24/7

Phone and auto discounts

Employee Assistance Fund

Advocacy and community impact

Job summary

Avardis Health is seeking a Customer Experience & Admissions Coordinator to support admission readiness, resident and family satisfaction, and a culture of hospitality throughout the facility.

You will collaborate with nursing, housekeeping, and admissions teams to ensure smooth transitions, post-discharge follow-up, and positive online reputation management while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Healthcare, customer service, admissions, business development, social services, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and customer service skills.
• Proficiency with Microsoft Office and electronic medical records preferred.
• Ability to interact effectively with residents, families, staff, physicians, and community partners.

Responsibilities

• Champion a positive resident, family, visitor, and referral source experience throughout the facility.
• Support admissions by welcoming new residents and families, assisting with orientation, completing required documentation, and helping ensure a smooth transition into the facility.
• Coordinate room readiness for admissions by partnering with Nursing, Housekeeping, Maintenance, Laundry, Dietary, and Admissions teams to ensure rooms are clean, prepared, stocked, and resident-centered.
• Serve as the facility Google Champion by supporting ethical review initiatives, monitoring online reputation trends, sharing positive feedback, and partnering with leaders on service improvement opportunities.
• Complete post-discharge follow-up within 72 hours, document outcomes, identify concerns or service gaps, and elevate issues requiring leadership attention.
• Monitor facility presentation, service standards, and customer satisfaction trends; recommend service recovery actions and support resident, family, and community engagement activities.
• Maintain professionalism, confidentiality, compassion, and service excellence while supporting Avardis Health standards, HIPAA requirements, and performance improvement initiatives.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Avardis Health is seeking a Customer Experience & Admissions Coordinator to support admission readiness, resident and family satisfaction, and a culture of hospitality throughout the facility.

You will collaborate with nursing, housekeeping, and admissions teams to ensure smooth transitions, post-discharge follow-up, and positive online reputation management while maintaining HIPAA compliance.