Desktop Support Technician

Talentify; Bethlehem (Northampton County); On-site; USD 42,000 - 65,000; Full time

Job summary

Diverse Lynx LLC in Bethlehem, PA is seeking a Desktop Support Technician to provide hardware and software support for employees and new hires on an onsite basis. The role includes imaging, troubleshooting, asset management, and coordination with external vendors.

Central to this position is excellent customer service and the ability to adapt in a dynamic environment. The role requires travel between company locations up to approximately 150 miles per trip, with business mileage reimbursed.

Qualifications

• Minimum IT experience with technical training.
• Proficient in Windows and macOS across devices.
• Familiar with TCP/IP and Windows networking.
• Strong customer service and communication skills.

Responsibilities

• Image and install software on Windows and Mac laptops/desktops including IMAC and Remote support.
• Troubleshoot post deployment issues on Windows, Macintosh and mobile devices.
• Printer break-fix and installation.
• Disposal, redeployment and asset reclaim.
• Data backup and recovery coordination.
• Hardware refresh and warranty management.
• Walk up and depot services support.
• Coordinate with external vendors for dispatch support.
• Open and close service requests and manage ticket lifecycle.
• Asset tagging and entry into asset management system.
• Onboard incoming new hires and ensure proper hardware allocation.

Skills

IT experience

Windows

Macintosh

Office suite

Customer service

Communication skills

Teamwork

Education

CompTIA A+ certification

Microsoft certification

Tools

Imaging Windows 10

Asset management system

VDI 1st level support

Printer maintenance

Job description

Position: Desktop Support Technician

Duration: Long-Term Contract

Location: Bethlehem, PA (Onsite)

Job Description

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing Eligible to workimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. This position requires occasional travel between company locations, potentially involving travel of up to approximately 150 miles per trip. Business mileage will be reimbursed in accordance with company policy.

Responsibilities

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Good Knowledge / hand on supporting VDI 1 st level Troubleshooting
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications

• IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Networked printer experience (queue creation, server maintenance, etc.)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability to work occasional extended hours, weekends, or modified schedules when reasonably required to support planned maintenance, deployments, or business-critical incidents.
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• CompTIA A+ certification and/or Microsoft certification preferred
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Ability to occasionally lift and transport IT equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to use a personal vehicle for required business travel, with mileage reimbursed in accordance with company policy.
• Valid driver's license and ability to travel between multiple work locations as required by the position

Disclaimer

Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.

Security Notice

Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.