IT Support

Imperative Logistics; Laredo (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics Group is seeking a Desktop Support specialist in the United States (Texas) to provide high-quality desktop and technical support for business-critical functions. You will deploy and manage computers and peripherals, maintain inventories, and respond to IT requests with strong communication and teamwork.

The role covers on-site support, remote location assistance, and monitoring for security incidents, with a focus on end-user satisfaction and timely issue resolution.

Qualifications

• Proven ability to provide help desk support in an enterprise Windows environment.
• Experience installing, configuring, and troubleshooting Windows 10 OS, Office 365, and HP printers in a networked setting.
• Ability to troubleshoot hardware, software, and network problems in person and remotely.
• Strong communication and teamwork skills; multitasking and prioritization abilities.
• Self-motivated with the capacity to work with minimal supervision.

Responsibilities

• Provide high quality desktop/technical support to users for business-critical functions.
• Build, deploy and manage computers and peripherals; maintain hardware/software inventory.
• Respond to requests for technical assistance in person, by phone, and electronically.
• Offer onsite support for remote locations and maintain a high level of response to all queries.
• Log all help desk interactions and troubleshoot desktop hardware/software or network issues.
• Coordinate connectivity of smartphones to the company email system and MDM; assist with IT security incidents and site outages.

Skills

Windows 10

Office 365

Printer support

Hardware troubleshooting

Networking basics

Communication

Teamwork

Job description

Desktop Support role

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will also build, deploy and manage computers and peripherals as well as maintaining the inventory.

ESSENTIAL JOB FUNCTIONS

• Assist with day to day IT help desk operations including desktop systems upgrades and maintenance.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Provide onsite support for remote locations as required.
• Maintain high level of response to all queries by all users.
• Log all help desk interactions.
• Install & maintain desktops, laptops, printers, scanners, & other peripherals.
• Maintain hardware/software inventory.
• Maintain desktop backup software and AV software.
• Order and maintain inventory of computer supplies.
• Monitor spam filters.
• Troubleshoot computer hardware, software or network issues.
• Establish connectivity of ‘Smart phones’ to appropriate company’s email system and MDM.
• Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
• Maintain smooth work flow and advise your supervisor of workload as necessary.
• Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 0-3 years’ experience providing help desk support in an enterprise windows environment.
• Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment.
• Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.
• Demonstrated positive communication and teamwork skills.
• Have the ability to multitask and prioritize.
• Strong initiative and the ability to work successfully in an environment with minimal direction.
• Ability and interest to function effectively as a team player.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Imperative Logistics Group is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding.