Intern/Co-Op - Customer Experience & Growth

CMS Energy, Corp.; Northern (KY); Hybrid; USD 13,000 - 20,000; Part time

Benefits offered by this job

Housing stipend

Job summary

Consumers Energy is seeking an Intern/Co-Op in Customer Experience & Growth located in Michigan, with multiple assignments across the lower peninsula. This internship targets current students or recent graduates with interest in project management, strategy, sales, marketing, economics, innovation, or data analytics.

Housing stipends may be available, and applicants should be within commuting distance or willing to relocate for one of the Michigan locations.

Qualifications

• Enrolled in a bachelor’s or master's in a business-related field.
• Minimum GPA 3.0.
• Junior or Senior preferred.

Responsibilities

• Deliver knowledge and research on market trends, benchmarking, and process improvement techniques.
• Analyze the strategic, operating, and financial impacts of business proposals and regulatory/legislative proposals.
• Develop executive-level presentations as an effective communication vehicle.

Skills

Project management

Strategy

Sales

Marketing

Economics

Data analytics

Leadership

Interpersonal skills

Analytical thinking

Education

Bachelor’s or master’s in business, economics, finance, accounting, computer science, data analytics, marketing, communications, leadership, regulatory, policy, political science

Job description

Intern/Co-Op - Customer Experience & Growth

Location: MULTIPLE LOCATIONS, MI, US

Company: Consumers Energy

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: The selected candidate must be within a commutable distance from the assigned location(s) or willing to find accommodations. Housing and living stipend arrangements may be available.

Department Summary

The Customer Experience Internship Program is geared toward current college students or recent graduates who have a passion forprojectmanagement,strategy, sales, marketing, economics, innovationor data analytics and an interest in Consumers Energy and the energy industry. The Internship Program at Consumers Energy is a keycomponentof realizing the Customer organization’s goals.

Job Description/Responsibilities

An intern in this group will be helping the subject matter experts make the best decisions possible about critical business issues. In this role,you'llbe exposed to a wide range of energy industry issues critical to the company’s continued success. You will be continually exposed to challenges that stretch your analytical skills, creativity, business acumen, interpersonalskillsand leadership. The successful candidate for this position will have primary responsibility forassistingin the delivery of operational strategic initiatives, focused on achieving performance metrics, processefficiencyand customer satisfaction.

• Deliver knowledge and research on market trends,benchmarkingand process improvement techniques.
• Analyze the strategic, operating, and financial impacts of business proposals and/or external regulatory /legislative proposals.
• Manage the development of executive level presentations as an effective communication vehicle.

This position offers an opportunity to develop a skillset of core problem solving skills to a strategy consultant role. Interns will be asked to explore the most pressing and potentially disruptive forces facing the utility and energy industries today and develop strategies that will aid senior executives in making decisions.

IMPORTANT NOTE:This posting does notrepresenta specific position and is posted for the purpose of collecting resumes for students interested in an internship opportunity with Consumers Energy. Opportunities could includesummer 2027or part-time opportunities.

Due to the nature of this posting, and alignment to the winter/spring recruitment season, applications will be collected from September through November of 2026. Responseto your application may be delayed due to the extended application period.

Requirements/Qualifications

• Enrolled and actively pursuing abachelor or master'sdegree in the business field majoring in Business Administration, Economics, Finance,Accounting,Computer Science,DataAnalyst, Marketing, Communications, Leadership, Regulatory, Policy,Political Science, or a similar field.
• MinimumGPA requirement for this internship position is 3.0.

PreferredClass Standing:

• Junior or Senior

The following skills and experiences may set you apart from others:

• Business or energy industry background
• Project Management knowledge
• Strategy consulting or finance experience
• Ability toidentifyissues, create hypotheses, structure thinking, and perform analysis that address business issues
• Experience developing plans that move from strategic recommendations to implementation
• Demonstrate the ability toidentifyinformation sources, gathering and interpreting data
• Willing to interview Company subject matter experts, customers, industry experts
• Capable of working as a part of a small, multi-disciplinary team to tackle pressing company issues
• Accurately perform financial, statistical and scenario modeling
• This position will belocatedat one of our locations in Michigan’s lower peninsula and may require driving

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

Job Segment: Summer Internship, Marketing Communications, Communications, Computer Science, Entry Level, Marketing, Part Time, Technology

Consumers Energy is an Equal Opportunity Employer, please review our Equal Employment Opportunity Policy, Family and Medical Leave Act, and Military Leave Allowance. CMS Energy endeavors to make https://careers.consumersenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. ACCOMMODATION NOTICE: Federal law and many state laws require employers to make accommodations to disabled applicants and employees where the accommodation does not impose an undue hardship on the employer. For those applicants seeking a position within the State of Michigan, a disabled individual needing accommodation for employment must notify the employer in writing within 182 days after the need is known or should have been known. Michigan law provides that failure of a Michigan employee to properly notify the employer will preclude any claim that the employer failed to accommodate the disabled individual. However, this does not waive an individual’s right under the Americans with Disabilities Act of 1990, as amended, which sets no time limit for requesting an accommodation nor does it require such accommodation in writing.