Intern/Co-Op - Customer Experience & Growth

Consumers Energy; Jackson (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Housing stipend

Job summary

Consumers Energy in Michigan is seeking a Customer Experience Intern to support project management, strategy, and data analytics initiatives. You will work with subject matter experts to analyze market trends, benchmark performance, and help drive operational improvements for better customer outcomes.

Responsibilities include preparing executive presentations and contributing to strategic analyses that inform senior leadership decisions.

Qualifications

• Currently pursuing a bachelor or master's degree in business-related field
• Minimum GPA 3.0 required

Responsibilities

• Deliver knowledge and research on market trends, benchmarking and process improvement techniques.
• Analyze strategic, operating, and financial impacts of proposals.
• Develop executive level presentations as effective communication tools.

Skills

Energy industry background

Project management

Strategy consulting

Finance experience

Problem solving

Data interpretation

Interviews with SMEs

Team collaboration

Education

Bachelor's or Master's in business-related field

GPA 3.0 minimum

Job description

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location:The selected candidate must be within a commutable distance from the assigned location(s) or willing to find accommodations. Housing and living stipend arrangements may be available.

For consideration, please remember to upload your College Transcript(s) [officialOrunofficial] and supporting documentation into the "Supporting Documents" section of your application.

Department Summary

The Customer Experience Internship Program is geared toward current college students or recent graduates who have a passion for project management, strategy, sales, marketing, economics, innovation or data analytics and an interest in Consumers Energy and the energy industry. The Internship Program at Consumers Energy is a key component of realizing the Customer organization’s goals.

Job Description/Responsibilities

An intern in this group will be helping the subject matter experts make the best decisions possible about critical business issues. In this role, you'll be exposed to a wide range of energy industry issues critical to the company's continued success. You will be continually exposed to challenges that stretch your analytical skills, creativity, business acumen, interpersonal skills and leadership. The successful candidate for this position will have primary responsibility for assisting in the delivery of operational strategic initiatives, focused on achieving performance metrics, process efficiency and customer satisfaction.

• Deliver knowledge and research on market trends, benchmarking and process improvement techniques.
• Analyze the strategic, operating, and financial impacts of business proposals and/or external regulatory /legislative proposals.
• Manage the development of executive level presentations as an effective communication vehicle.

This position offers an opportunity to develop a skillset of core problem solving skills to a strategy consultant role. Interns will be asked to explore the most pressing and potentially disruptive forces facing the utility and energy industries today and develop strategies that will aid senior executives in making decisions.

IMPORTANT NOTE:

This posting does not represent a specific position and is posted for the purpose of collecting resumes for students interested in an internship opportunity with Consumers Energy. Opportunities could includesummer 2027or part-time opportunities.

Due to the nature of this posting, and alignment to the winter/spring recruitment season, applications will be collected from September through November of 2026. Responseto your application may be delayed due to the extended application period.

Requirements/Qualifications

• Enrolled and actively pursuing a bachelor or master's degree in the business field majoring in Business Administration, Economics, Finance, Accounting, Computer Science, Data Analyst, Marketing, Communications, Leadership, Regulatory, Policy, Political Science, or a similar field.
• Minimum GPA requirement for this internship position is 3.0.

Preferred Class Standing

• Junior or Senior

The following skills and experiences may set you apart from others:

• Business or energy industry background
• Project Management knowledge
• Strategy consulting or finance experience
• Ability toidentifyissues, create hypotheses, structure thinking, and perform analysis that address business issues
• Experience developing plans that move from strategic recommendations to implementation
• Demonstrate the ability toidentifyinformation sources, gathering and interpreting data
• Willing to interview Company subject matter experts, customers, industry experts
• Capable of working as a part of a small, multi-disciplinary team to tackle pressing company issues
• Accurately perform financial, statistical and scenario modeling
• This position will be located at one of our locations in Michigan's lower peninsula and may require driving

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We’re a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

Diversity, Equity & Inclusion

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.