Intern

Carol Woods Retirement Community; Chapel Hill (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Carol Woods Retirement Community in Chapel Hill, NC offers an IT Intern position to gain hands-on experience in a professional enterprise IT environment while working alongside experienced IT professionals.

You'll provide support to employees, configure devices, install and maintain hardware and software, assist with Microsoft 365 administration, and help with IT projects that improve healthcare and business operations.

Qualifications

• Enrolled in IT-related degree or certificate program.
• Curious and eager to learn.
• Dependable and professional.
• Friendly and comfortable helping people with technology.
• Able to troubleshoot problems logically.
• Strong communicator and team player.

Responsibilities

• Provide technical support to employees and end users.
• Configure and deploy Windows computers and mobile devices.
• Install, troubleshoot, and maintain hardware and software.
• Assist with Microsoft 365 administration.
• Support user accounts, passwords, and access requests.
• Help maintain printers, workstations, and other IT equipment.
• Document procedures and technical solutions.
• Assist with technology improvement projects.
• Learn how enterprise IT supports healthcare and business operations.

Skills

Customer service

Communication

Teamwork

Problem solving

Technical support

Troubleshooting

Education

Currently enrolled in IT-related degree or certificate

Tools

Windows

Microsoft 365

SharePoint

Job description

Job Details

Job Location: Chapel Hill, NC 27514

About Us

We are a nonprofit continuing care retirement community serving older adults in the Chapel Hill area. Our IT team supports hundreds of employees and residents across multiple levels of care, providing the technology that keeps our organization operating every day.

This internship is an opportunity to gain hands-on experience in a professional enterprise IT environment while working alongside experienced IT professionals.

What You'll Do

As an IT Intern, you’ll work on meaningful projects and day-to-day technology operations, including:

• Provide technical support to employees and end users
• Configure and deploy Windows computers and mobile devices
• Install, troubleshoot, and maintain hardware and software
• Assist with Microsoft 365 administration
• Support user accounts, passwords, and access requests
• Help maintain printers, workstations, and other IT equipment
• Document procedures and technical solutions
• Assist with technology improvement projects
• Learn how enterprise IT supports healthcare and business operations

Depending on your interests and experience, you may also have opportunities to assist with:

• Microsoft 365 and SharePoint
• Network infrastructure
• Cybersecurity best practices
• Systems administration
• Automation and process improvement

IT asset management

Qualifications

We're looking for someone who is:

• Currently enrolled in a degree or certificate program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
• Curious and eager to learn
• Dependable and professional
• Friendly and comfortable helping people with technology
• Able to troubleshoot problems logically
• A strong communicator who enjoys working as part of a team

Previous IT work experience is not required. We value a willingness to learn, a positive attitude, and strong customer service skills.