IT Intern

Harbour Industries LLC; Shelburne (VT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Job summary

Harbour Industries LLC is seeking a dedicated IT Support Technician to diagnose, troubleshoot, and resolve technical issues for employees, involving desktop, laptop, and network services. You will work closely with the IT team while maintaining a professional demeanor and ensuring timely support.

The ideal candidate will hold a Bachelor's degree in Computer Science or related fields and be familiar with Office 365, Microsoft Server, and various operating systems. Benefits include medical, dental, vision, and 401k matching.

Responsibilities

• Provide support services to employees with technical problems involving desktop, laptop, or network services.
• Diagnose and troubleshoot employee calls under close supervision.
• Support the IT team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and provide technical support.
• Organize and maintain IT resources.
• Lend IT support in areas such as active directory, analytics, and data center management.

Skills

Strong verbal and written communication

Excellent analytical and problem solving skills

Ability to work well in teams

Strong work ethic and attention to detail

Good people skills

Education

Bachelor’s degree in Computer Science, Information Technology, or Management Information Systems

Tools

Office 365

Microsoft Server 2019 and up

Linux

Various Windows versions

Job description

Overview

Responsible for diagnosing, troubleshooting, and resolving technical issues for employees, including desktop, laptop, and network services. Works under close supervision and follows documented procedures to provide timely support and escalation when needed.

Responsibilities

• Provide support services to employees with technical problems involving desktop, laptop, or network services.
• Diagnose and troubleshoot employee calls under close supervision.
• Support the IT team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and provide technical support.
• Organize and maintain IT resources.
• Lend IT support in areas such as active directory, analytics, and data center management.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or Management Information Systems.
• Familiar with Office 365, Microsoft Server 2019 and up, Linux, and various Windows versions.

Skills and Qualifications

• Strong verbal and written communication.
• Excellent analytical and problem solving skills.
• Ability to work well in teams.
• Strong work ethic and attention to detail.
• Good people skills.

Personal Qualities

Provides IT support with respect and professionalism, prioritizes multiple projects proactively, completes tasks with a sense of urgency, is self motivated, detail oriented, works independently and collaboratively, and maintains a positive outlook.

Work Hours

40 hours per week.

Benefits

Medical, dental, vision, 401k matching, and additional benefits.

Equal Opportunity Employer

We are an equal opportunity employer and all applicants will be considered for employment without regard to protected class membership.