IT Intern

plugandplaytechcenter; Sunnyvale (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

Plug and Play Tech Center is seeking an IT Intern to support desktop and workstation provisioning, software installation, account management, AV support, and general troubleshooting. This role offers hands-on experience in IT operations and workplace technology within a globally connected tech ecosystem.

You will work with the IT team to maintain hardware/software systems, contribute to internal documentation, and participate in project-based IT initiatives.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (currently pursuing).
• Strong interest in IT support, systems administration, networking, AV, and workplace technology.
• Basic understanding of Mac and Windows operating systems.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Provide direct technical support to users across the organization, including hardware, software, and network issues.
• Provision and configure Mac and Windows computers for new employees.
• Create, modify, and remove user accounts across IT platforms.
• Assist with AV support for meetings and corporate events.
• Troubleshoot and resolve hardware/software issues; escalate when needed.
• Support OS updates, patches, and routine maintenance.
• Contribute to IT documentation and knowledge base articles.
• Assist with hardware upgrades and equipment setup.
• Assist with purchasing, tracking, and organizing IT equipment.
• Help with IT projects and infrastructure improvements as needed.

Skills

Problem solving

Communication

Time management

Independent work

Collaboration

Willingness to support events

Adaptability

Education

Pursuing Bachelor's degree in IT/CS/Engineering

Tools

Microsoft 365

Google Workspace

Kandji MDM

Zoom

Mimecast

Job description

About Us

Plug and Play Tech Center is the world’s largest open innovation platform, bringing together startups, investors, and corporations to help shape the future of technology. With 65+ offices worldwide, 550+ corporate partners, and 2,000+ investments, Plug and Play empowers enterprises to accelerate innovation through curated startup engagements, pilot projects, and strategic partnerships.

Role Overview

The IT Intern will support the day-to-day operations of the IT department, including desktop support, workstation provisioning, software installation, account management, AV support, and general troubleshooting. This role is ideal for someone who is interested in gaining hands‑on experience in IT operations, user support, systems administration, and workplace technology.

The IT Intern will work closely with the IT team to support employees, maintain hardware and software systems, assist with corporate events, and contribute to internal documentation and process improvements.

Primary Responsibilities

• Provide direct technical support to users across the organization, including troubleshooting hardware, software, network connectivity, and data access issues.
• Provision and configure Mac and Windows computers, including installing software and preparing devices for new employees.
• Create, modify, and remove user accounts across various IT platforms.
• Assist with AV support for meetings and corporate events, including video conferencing systems, audio systems, digital screens, digital signage, and related equipment.
• Troubleshoot and resolve hardware and software issues, escalating when needed.
• Assist with operating system updates, software patches, and routine maintenance.
• Support IT documentation by creating and updating guides, procedures, and internal knowledge base articles.
• Assist with hardware upgrades, equipment setup, and resource optimization.
• Help with purchasing, tracking, and organizing employee computers, laptops, peripherals, and other IT equipment.
• Provide general support for IT projects and infrastructure improvements as needed.

Skills and Qualifications

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field.
• Strong interest in IT support, systems administration, networking, AV, and workplace technology.
• Basic understanding of Mac and Windows operating systems.
• Strong problem‑solving skills with the ability to troubleshoot computers, devices, networks, and software issues.
• Excellent written and verbal communication skills.
• Strong time management skills and the ability to prioritize tasks effectively.
• Ability to work independently while also collaborating with the IT team.
• Willingness to occasionally support events or urgent IT needs outside of standard business hours.
• Experience with Microsoft 365, Google Workspace, Kandji MDM, Zoom, Mimecast, or similar platforms is a plus.

What You’ll Gain

• Hands‑on experience supporting a global technology organization.
• Exposure to IT operations, endpoint management, AV support, account administration, and cloud‑based workplace tools.
• Opportunities to work on real IT projects and improve internal systems and processes.
• Mentorship and guidance from an experienced IT team.