Intermodal Operations Leader — Relocation Available

Via; Rochester (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Relocation coverage available

Generous benefits package including 4O

Job summary

Via is seeking a General Manager to run a first-of-its-kind intermodal transit service in Rochester, MN. This role blends entrepreneurship, business development and operations management in a fast-paced tech environment.

You will oversee on-site daily operations, coach a large team of drivers, dispatchers and mechanics, and build strong relationships with partners and community leaders. Expect high responsibility and a focus on customer satisfaction.

Qualifications

• Minimum 5+ years of experience in operations management.
• Bachelor's degree required.

Responsibilities

• Manage the on-site daily operations of Via's service in Rochester, MN.
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team.
• Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise closely with Via senior management and Via's external partners.
• Develop clear metrics for the team and visibility into results against KPIs and priorities.
• Prepare reports and analyze data to improve operational processes, ensure resources are allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant policies, procedures and regulations on service operations.

Skills

Operations management

Leadership

Education

Bachelor's degree

Job description

Via is seeking a General Manager to run a first-of-its-kind intermodal transit service in Rochester, MN. This role blends entrepreneurship, business development and operations management in a fast-paced tech environment.

You will oversee on-site daily operations, coach a large team of drivers, dispatchers and mechanics, and build strong relationships with partners and community leaders. Expect high responsibility and a focus on customer satisfaction.