Intermodal Customer Care Specialist - On Site

MSC Mediterranean Shipping Company SA; Metairie, Northern (LA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

Life Insurance

Short Term Disability

Long-Term Disability

401K Plan

Wellness Program

Corporate Partner Discounts

Job summary

MSC Mediterranean Shipping Company in the United States (Metairie, LA) seeks a dedicated Intermodal/Equipment Customer Service representative to handle questions from customers and vendors nationwide, maintain relationships, and resolve issues promptly.

You will document interactions, stay current on Dynamics 365 CS functionalities, and perform related duties in a fast-paced shipping office environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.).
• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills & time management: intermediate
• Proactivity: intermediate
• Problem solving: fundamental
• Productivity: advanced
• Team player: advanced
• English: advanced
• MS Excel with the ability to learn new software: intermediate

Responsibilities

• Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis.
• Establishes and maintains positive relationships with customers and vendors.
• Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues.
• Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary.
• Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems).
• Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.
• Performs other duties as required.

Skills

Customer service

Attention to detail

Communication

Team player

Education

Bachelor’s degree (preferred)

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company in the United States (Metairie, LA) seeks a dedicated Intermodal/Equipment Customer Service representative to handle questions from customers and vendors nationwide, maintain relationships, and resolve issues promptly.

You will document interactions, stay current on Dynamics 365 CS functionalities, and perform related duties in a fast-paced shipping office environment.