On-Site Logistics & Customer Service Analyst

MSC Mediterranean Shipping Company SA; Chicago, Northern (IL, KY); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance up to $50,000

Long-term disability

Flexible Spending Accounts

Wellness Program initiatives

401K with employer match

Job summary

MSC Mediterranean Shipping Company (USA) Inc. is seeking an on-site Customer Service Associate to assist clients with shipment inquiries and provide superior service. You will log interactions for management reporting and support cross-department resolution of issues.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced logistics environment five days per week on-site.

Qualifications

• Bachelor’s degree preferred or equivalent experience
• Excellent written and verbal communication skills
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Works well as part of a team
• Knowledge of MS Excel with the ability to learn new software
• Preferred skills, experience, education
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.

Responsibilities

• Assists clients with any questions or concerns they might have with their shipments. Provides excellent customer service to achieve client satisfaction.
• Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards.
• Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
• Ensures that appropriate action is taken to resolve customers’ problems and concerns; Exhausts all available tools to ensure customer's needs are satisfied within first communication.
• Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Presence required on‑site 5 days per week
• Performs other duties, as assigned.

Skills

Communication skills

Attention to detail

Time management

Team player

MS Excel

Customer service mindset

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company (USA) Inc. is seeking an on-site Customer Service Associate to assist clients with shipment inquiries and provide superior service. You will log interactions for management reporting and support cross-department resolution of issues.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced logistics environment five days per week on-site.