Intermodal Logistics Customer Service Specialist

MSC Mediterranean Shipping Company; Tempe (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Life Insurance

Long-term disability

Flexible Spending Accounts

Supplemental Life

Short Term Disability Insurance

401K Plan

Wellness Program

Corporate Partner Discount Programs

Job summary

MSC Mediterranean Shipping Company in Tempe, AZ, is seeking a customer-focused Intermodal and Equipment Customer Service Specialist. You will serve as the primary contact for customers and vendors nationwide, handling inquiries, maintaining records, and guiding issues to resolution.

The role requires on-site presence five days a week and building strong relationships across MSC's systems. Ideal candidates will have a bachelor's degree or equivalent experience in logistics or related fields,

Qualifications

• Bachelor's degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.).
• Experience focusing on customer service and intermodal/equipment support is advantageous.
• Proficiency with MS Excel and standard MS Office tools is required.

Responsibilities

• Serve as primary point of contact for Intermodal and Equipment customers and vendors nationwide.
• Maintain records and provide timely, accurate support for inquiries and issues.
• Escalate complex problems to appropriate internal departments for resolution.
• Maintain updated records in MSC Systems and MS Dynamics 365 CS.
• Apply knowledge of Intermodal/Equipment workflows for assigned geographies.
• Presence required on-site 5 days per week.
• Perform other duties as required.

Skills

Customer orientation

Proactivity

Problem solving

Productivity

Team player

MS Excel

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Dynamics 365 Customer Service

MSC proprietary systems

Job description

MSC Mediterranean Shipping Company in Tempe, AZ, is seeking a customer-focused Intermodal and Equipment Customer Service Specialist. You will serve as the primary contact for customers and vendors nationwide, handling inquiries, maintaining records, and guiding issues to resolution.

The role requires on-site presence five days a week and building strong relationships across MSC's systems. Ideal candidates will have a bachelor's degree or equivalent experience in logistics or related fields,