Intermodal Logistics CSR — Grow with Global Shipping

MSC Mediterranean Shipping Company; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life Insurance

Long-term disability

Flexible Spending Accounts (FSA)

Supplemental Life/Accident & Critical_

401K Plan

Wellness Program

Corporate Partner Discounts

Job summary

MSC Mediterranean Shipping Company in Metairie, LA, is seeking a motivated Intermodal/Equipment CS candidate for a nationwide support role. The position is on-site five days a week at the Metairie office and involves handling customer and vendor inquiries with timely, accurate responses.

You will work with MSC Dynamics 365 Customer Service, learn intermodal workflows, and contribute to resolving issues across the geographies under scope.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Customer orientation: advanced
• Proactivity: intermediate
• Problem solving: fundamental
• Productivity: advanced
• Team player: advanced
• MS Excel with the ability to learn new software: intermediate

Responsibilities

• Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis.
• Establishes and maintains positive relationships with customers and vendors.
• Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues.
• Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary.
• Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems).
• Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.
• Performs other duties as required.

Skills

Customer orientation

Proactivity

Problem solving

Productivity

Team player

Education

Bachelor’s degree or equivalent experience (supply chain, transportation, logistics, etc.)

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company in Metairie, LA, is seeking a motivated Intermodal/Equipment CS candidate for a nationwide support role. The position is on-site five days a week at the Metairie office and involves handling customer and vendor inquiries with timely, accurate responses.

You will work with MSC Dynamics 365 Customer Service, learn intermodal workflows, and contribute to resolving issues across the geographies under scope.