Customer Service Representative - Logistics

MSC Mediterranean Shipping Company SA; Tempe, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance: one-time annual salary

Long-term disability benefits

Flexible Spending Accounts - (Health,

Supplemental Life, Accident, Critical​

Hospital Indemnity Plans

401K Plan – 3% Safe Harbor Contrib.

Wellness Program initiatives

CorporatePartner Discount Programs

Job summary

MSC Mediterranean Shipping Company (USA) Inc. is seeking an on-site Intermodal/Equipment Customer Service professional to manage inquiries from customers and vendors nationwide, maintaining records and ensuring high-quality service. A bachelor’s degree or equivalent experience is preferred.

You will collaborate with teams, maintain MSC systems, and stay current on Dynamics 365 CS processes. This role requires five days on site per week and offers comprehensive company benefits.

Qualifications

• Bachelor's degree or equivalent experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.
• Attention to detail is essential.
• Excellent communication skills required.
• Strong customer orientation and dependability.
• Good organization and time management.
• Proactive mindset with strong problem-solving abilities.
• High productivity and teamwork oriented.
• Proficiency in English is required.
• Proficient with MS Excel and able to learn new software.

Responsibilities

• Fields Intermodal / Equipment questions from customers and vendors, nationwide.
• Establishes and maintains positive relationships with customers and vendors.
• Responds timely and accurately to inquiries per guidelines; generates solutions and escalates complex issues when needed.
• Maintains updated records of customers & vendors interactions in MSC Systems (e.g., Dynamics 365 CS).
• Maintains knowledge of Dynamics 365 CS functionalities for Intermodal/Equipment activities and workflows.
• Presence required on-site 5 days per week.
• Performs other duties as required.

Skills

Attention to detail

Communication skills

Customer orientation

Dependability

Organization

Time management

Proactivity

Problem solving

Productivity

Team player

English

MS Excel

Education

Bachelor's degree preferred or equivalent experience

Tools

Microsoft Dynamics 365

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary / Key Responsibilities

Serves as the primary point of contact for Intermodal and Equipment customers and vendors, providing timely and accurate support, resolving inquiries and issues, maintaining customer and vendor records, and ensuring a high level of service while supporting efficient logistics operations.

• Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis.
• Establishes and maintains positive relationships with customers and vendors.
• Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues. Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary.
• Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems).
• Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.
• Presence required on‑site 5 days per week.
• Performs other duties as required.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills & time management: intermediate
• Proactivity: intermediate
• Problem solving: fundamental
• Productivity: advanced
• Team player: advanced
• English: advanced
• MS Excel with the ability to learn new software: intermediate

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits: effectiveday one

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.