Intermodal CSR: Customer Care, Problem-Solving & Growth

C&K Trucking, LLC; Olive Branch (MS); Sur place; USD 22 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with company match

Paid holidays, vacation, and sick time

FSA

Employee Assistance Program

Résumé du poste

MEDLOG USA is seeking an Intermodal Customer Service Representative in the United States. The CSR handles orders in the Transportation Management System and communicates updates to customers and the dispatch team.

This role requires strong communication, time management, and the ability to manage a high volume of inquiries. The position emphasizes customer-focused service, problem solving, and coordinating with dispatch to resolve load issues while maintaining a positive, proactive attitude.

Qualifications

• High school diploma or equivalent.
• 1–3 years’ experience in customer service; intermodal industry preferred.
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Ability to multi-task while maintaining a positive attitude.
• Self-Motivated / Detail oriented / Ability to prioritize.

Responsabilités

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations.
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.
• Create templates on our TMS for orders put in by customers.
• Process customer orders and relay information to dispatch.
• Tracing orders to provide order updates or changes throughout the day.
• Willingness and ability to solve customer issues in a timely and professional manner.
• Coordinate emergency moves by working with dispatch.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Perform other duties as assigned.
• Schedule: Monday - Friday; 8a - 4:30p

Connaissances

Customer service

Communication

Multitasking

Time management

Problem solving

Self-motivation

Detail oriented

Formation

High school diploma or equivalent

Outils

Microsoft Excel

Microsoft Outlook

Description du poste

MEDLOG USA is seeking an Intermodal Customer Service Representative in the United States. The CSR handles orders in the Transportation Management System and communicates updates to customers and the dispatch team.

This role requires strong communication, time management, and the ability to manage a high volume of inquiries. The position emphasizes customer-focused service, problem solving, and coordinating with dispatch to resolve load issues while maintaining a positive, proactive attitude.