Logistics CSR: Growth, Fast-Paced Customer Care

Universal Logistics Holdings, Inc.; Warren (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Warren, MI is seeking a dedicated Customer Service Representative to support daily intermodal operations. You will manage work orders, track rail and port activity, coordinate appointments, and serve as the main communications link between customers, dispatch, and carriers.

The ideal candidate has strong communication skills, attention to detail, and multitasking ability; training is available for candidates with logistics interest.

Qualifications

• Strong communication skills.
• Computer proficiency and ability to learn new systems (Filemaker experience a plus).
• High attention to detail and ability to multitask
• Problem-solving mindset and customer-first attitude
• Logistics or transportation experience helpful, but we’re willing to train!

Responsibilities

• Enter import, export, and reposition work orders into our Filemaker system.
• Update statuses, including PN and APT milestones.
• Verify order details such as rates, accessorial fees, and storage charges.
• Schedule pre-pulls and coordinate appointment times with dispatch.
• Accept freight loads and update customer websites and portals.
• Trace container locations across rail networks and monitor port activity.
• Follow up on deliveries, cut-off times, and container availability.
• Coordinate pick-up numbers, loading times, and delivery schedules with shippers and consignees.
• Provide accurate and timely updates throughout the shipment lifecycle.
• Generate customer and carrier quotes, including fuel and other charges.
• Verify freight legality, including weight and Hazmat considerations.
• Analyze and resolve customer or shipment issues proactively.

Skills

Strong communication skills

Computer proficiency

Attention to detail

Problem-solving mindset

Logistics experience

Tools

Filemaker

Job description

Universal Logistics Holdings, Inc. in Warren, MI is seeking a dedicated Customer Service Representative to support daily intermodal operations. You will manage work orders, track rail and port activity, coordinate appointments, and serve as the main communications link between customers, dispatch, and carriers.

The ideal candidate has strong communication skills, attention to detail, and multitasking ability; training is available for candidates with logistics interest.