Interlibrary Loan & Resource Sharing Coordinator

University at Buffalo; Buffalo (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

The University at Buffalo Libraries seek a service-oriented Lending Services Coordinator to join a team of dedicated professionals who manage Interlibrary Loan (ILL) lending and resource sharing across a busy university system.

You will facilitate lending of UB materials through ILL, maintain productive relationships with partner libraries, and help ensure timely, accurate processing in accordance with established policies and procedures within our welcoming, diverse library community.

Qualifications

• Service-oriented and detail-driven mindset for resource sharing.
• Collaborative team player across a professional library staff.
• Ability to support Interlibrary Loan operations and relationships with partner libraries.

Responsibilities

• Serve as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Head of User, Access and Resources Services.
• Ensure Interlibrary Loan/Resource Sharing Lending requests from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
• Process ILL/Resource Sharing Lending requests from non-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL and other systems.
• Monitor and communicate with borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
• Create invoices for UB-owned materials not returned from borrowing institutions; work with Resource Sharing Team and Delivery Services to determine staffing.
• Serve on University Libraries committees to coordinate, implement, and administer workflows with library and resource sharing systems.

Job description

The University at Buffalo Libraries seek a service-oriented Lending Services Coordinator to join a team of dedicated professionals who manage Interlibrary Loan (ILL) lending and resource sharing across a busy university system.

You will facilitate lending of UB materials through ILL, maintain productive relationships with partner libraries, and help ensure timely, accurate processing in accordance with established policies and procedures within our welcoming, diverse library community.