Lending Services Coordinator

University at Buffalo; Buffalo (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

The University at Buffalo Libraries seek a service-oriented Lending Services Coordinator to join a team of dedicated professionals who manage Interlibrary Loan (ILL) lending and resource sharing across a busy university system.

You will facilitate lending of UB materials through ILL, maintain productive relationships with partner libraries, and help ensure timely, accurate processing in accordance with established policies and procedures within our welcoming, diverse library community.

Qualifications

• Service-oriented and detail-driven mindset for resource sharing.
• Collaborative team player across a professional library staff.
• Ability to support Interlibrary Loan operations and relationships with partner libraries.

Responsibilities

• Serve as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Head of User, Access and Resources Services.
• Ensure Interlibrary Loan/Resource Sharing Lending requests from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
• Process ILL/Resource Sharing Lending requests from non-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL and other systems.
• Monitor and communicate with borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
• Create invoices for UB-owned materials not returned from borrowing institutions; work with Resource Sharing Team and Delivery Services to determine staffing.
• Serve on University Libraries committees to coordinate, implement, and administer workflows with library and resource sharing systems.

Job description

The University at Buffalo (UB) Libraries is seeking a service-oriented, detail-driven, collaborative Lending Services Coordinator to join a team of dedicated professionals who work to meet the resource sharing needs of the university. This individual will facilitate the lending of UB library materials through Interlibrary Loan (ILL) via our networks, maintain healthy relationships with our partner libraries, and ensure the University Libraries are a productive member of the resource sharing community.

Primary Duties Will Include

• Serving as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Head of User, Access and Resources Services.
• Ensuring Interlibrary Loan/Resource Sharing Lending requests received from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
• Processing ILL/Resource Sharing Lending requests received from non-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL, and other resource sharing systems.
• Monitoring and communicating with Borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
• Creating invoices for UB-owned materials that are not returned from Borrowing institutions.Working closely with the Resource Sharing Team and Delivery Services staff to determine adequate and appropriate student assistant staffing.
• Serving on University Libraries committees to better coordinate, implement, and administer workflows with our library and resource sharing systems.

The University Libraries is a welcoming multicultural environment that serves an increasingly diverse constituency of patrons. Our employees, services, collections, and policies honor and reflect this diversity, and we invite individuals whose perspectives and experiences will enrich and strengthen our organization to apply.

Learn More

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.