Lending Services Coordinator

University at Buffalo

Town of Amherst (NY)

On-site

USD 54,000 - 57,000

Full time

5 days ago

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Benefits offered by this job

Benefits program

UB community

Job summary

The University at Buffalo Libraries is seeking a service-oriented Lending Services Coordinator to join a team dedicated to resource sharing. You will facilitate lending via Interlibrary Loan (ILL), maintain relationships with partner libraries, and ensure UB Libraries are a productive member of the resource sharing community.

Responsibilities include processing ILL requests through Alma, Rapido, RapidILL, ILLiad, and other systems, coordinating with borrowing libraries, and creating invoices for

Qualifications

Associate degree with three years of relevant library experience or a bachelor’s degree with one year of experience.
Organizational skills with the ability to manage competing priorities and meet deadlines.
Interpersonal and communication skills with the ability to convey information clearly, resolve inquiries efficiently, and maintain positive relationships across groups.
Judgment and problem-solving skills with the ability to assess situations and implement solutions guided by guidelines and policies.
Ability to work independently without day-to-day supervision.
Technological proficiency, including the ability to learn and adapt to new software, systems and technology.
Commitment to diversity, equity, and inclusion with the ability to support a diverse learning and working environment.

Responsibilities

Serve as the initial contact for UB Resource Sharing Lending operations by answering questions and referencing specialists.
Process ILL/Resource Sharing Lending requests from non-UB libraries via Alma, Rapido, ILLiad, RapidILL and other systems.
Monitor and communicate with Borrowing libraries regarding ILL issues, overdue items, and lost materials.
Create invoices for UB-owned materials not returned by borrowing institutions.
Collaborate with Resource Sharing Team and Delivery Services staff to determine staffing needs.
Serve on committees to coordinate workflows with library and resource sharing systems.

Skills

Organizational skills

Interpersonal and communication skills

Judgment and problem-solving

Independent work

Technological proficiency

Diversity, equity, inclusion

Education

Associate's degree + 3 years library experience

Bachelor's degree + 1 year library experience

Tools

Alma

Rapido

RapidILL

ILLiad

WorldShareILL

Job description

Lending Services Coordinator

Position Information

Position Title: Lending Services Coordinator

Department: Discovery & Delivery Services

Posting Link: https://apptrkr.com/9909485 https://www.ubjobs.buffalo.edu/postings/65349

Job Type: Full-Time

Position Summary

The University at Buffalo (UB) Libraries is seeking a service-oriented, detail-driven, collaborative Lending Services Coordinator to join a team of dedicated professionals who work to meet the resourcesharing needs of the university. This individual will facilitatethe lending of UB library materials through Interlibrary Loan (ILL)via our networks, maintain healthy relationships with our partnerlibraries, and ensure the University Libraries are a productivemember of the resource sharing community.

Serving as the initial point of contact for UB Resource SharingLending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Head of User, Access and Resources Services.
Ensuring Interlibrary Loan/Resource Sharing Lending requestsreceived from other institutions for physical and electronicmaterials are processed accurately, efficiently, and in a timelymanner according to established policies and procedures.
Processing ILL/Resource Sharing Lending requests received fromnon-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL, andother resource sharing systems.
Monitoring and communicating with Borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lostitems.
Creating invoices for UB-owned materials that are not returnedfrom Borrowing institutions.
Working closely with the Resource Sharing Team and DeliveryServices staff to determine adequate and appropriate studentassistant staffing.
Serving on University Libraries committees to bettercoordinate, implement, and administer workflows with our libraryand resource sharing systems.

The University Libraries is a welcoming multicultural environmentthat serves an increasingly diverse constituency of patrons. Ouremployees, services, collections, and policies honor and reflectthis diversity, and we invite individuals whose perspectives andexperiences will enrich and strengthen our organization to apply.

Our benefits, where we prioritize your well-beingand success to enhance every aspect of your life.
Being a part of the University at Buffalocommunity.

University at Buffalo is an affirmative action/equalopportunity employer and, in keeping with our commitment, welcomesall to apply including veterans and individuals withdisabilities.

Minimum Qualifications

An associate's degree with three years of relevant libraryexperience or a bachelor's degree with one year of experience. Acombination of education and experience may be considered in lieuof the education requirement.
Organizational skills with the ability to manage competingpriorities and meet deadlines.
Interpersonal and communication skills with the ability toconvey information clearly, resolve inquiries efficiently, andmaintain positive relationships across a wide range of groupsincluding faculty, staff, students and external libraries,institutions, and organizations.
Judgment and problem-solving skills with the ability to assesssituations and implement solutions that are guided by existingguidelines, policies, and procedures.
Ability to work independently without day-to-daysupervision.
Technological proficiency, including the ability to learn andadapt to new software, systems and technology.
Commitment to diversity, equity, and inclusion with the abilityto support and enhance a diverse learning and workingenvironment.
Applicants must be authorized to work in the United States bytheir start date. The University at Buffalo does not guarantee thatit will sponsor, support, or otherwise assist with obtaining workauthorization.

Preferred Qualifications