Lending Services Coordinator

NEW YORK LIBRARY ASSOCIATION; Buffalo (NY); On-site; USD 54,000 - 57,000; Full time

Job summary

University at Buffalo is seeking a Lending Services Coordinator who is service-oriented and detail-driven to support Interlibrary Loan lending operations, maintain relationships with partner libraries, and ensure UB libraries participate effectively in the resource-sharing community.

You will process ILL requests via Alma, Rapido, OCLC, ILLiad, and other systems, coordinate staffing with the Resource Sharing Team, serve on committees, and contribute to a welcoming, diverse environment.

Qualifications

• Associates degree with relevant library experience or Bachelor's with one year experience.
• Ability to manage competing priorities and meet deadlines.
• Strong communication and relationship-building with diverse groups.
• Judgment and problem-solving guided by policies and procedures.
• Ability to work independently without day-to-day supervision.
• Technological proficiency with library systems and software.
• Commitment to diversity, equity and inclusion.

Responsibilities

• Serve as the initial contact for Lending operations and resolve issues.
• Process ILL/resource sharing lending requests from UB and non-UB libraries accurately and timely.
• Handle requests via Alma, Rapido, OCLC, ILLiad, RapidILL, and other systems.
• Monitor borrowing library issues and communicate on overdue/lost items.
• Create invoices for UB-owned materials not returned.
• Collaborate with Resource Sharing Team to staff student assistants.
• Serve on committees to coordinate workflows across systems.

Skills

Organizational skills

Interpersonal communication

Judgment & problem solving

Independent work

Technological proficiency

Diversity, equity & inclusion

Education

Associate's degree with three years of library experience

Bachelor's degree with one year of experience

Combination of education and experience considered

Tools

Alma

Rapido

RapidILL

ILLiad

WorldShare ILL

Job description

Position Information

Position Title: Lending Services Coordinator
Department: Discovery & Delivery Services
Posting Link: https://www.ubjobs.buffalo.edu/postings/65349
Job Type: Full-Time

Position Summary

The https://library.buffalo.edu/ is seeking a service-oriented, detail-driven, collaborative Lending Services Coordinator to join a team of dedicated professionals who work to meet the resource sharing needs of the university. This individual will facilitate the lending of UB library materials through Interlibrary Loan (ILL) via our networks, maintain healthy relationships with our partner libraries, and ensure the University Libraries are a productive member of the resource sharing community.

Primary duties will include:

• Serving as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Head of User, Access and Resources Services.
• Ensuring Interlibrary Loan/Resource Sharing Lending requests received from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
• Processing ILL/Resource Sharing Lending requests received from non-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL, and other resource sharing systems.
• Monitoring and communicating with Borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
• Creating invoices for UB-owned materials that are not returned from Borrowing institutions.
• Working closely with the Resource Sharing Team and Delivery Services staff to determine adequate and appropriate student assistant staffing.
• Serving on University Libraries committees to better coordinate, implement, and administer workflows with our library and resource sharing systems.

The University Libraries is a welcoming multicultural environment that serves an increasingly diverse constituency of patrons. Our employees, services, collections, and policies honor and reflect this diversity, and we invite individuals whose perspectives and experiences will enrich and strengthen our organization to apply.

Learn more:

• Our https://www.buffalo.edu/administrative-services/for-faculty-staff/benefits/state/uup.html, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the https://www.buffalo.edu/

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• An associate's degree with three years of relevant library experience or a bachelor's degree with one year of experience. A combination of education and experience may be considered in lieu of the education requirement.
• Organizational skills with the ability to manage competing priorities and meet deadlines.
• Interpersonal and communication skills with the ability to convey information clearly, resolve inquiries efficiently, and maintain positive relationships across a wide range of groups including faculty, staff, students and external libraries, institutions, and organizations.
• Judgment and problem-solving skills with the ability to assess situations and implement solutions that are guided by existing guidelines, policies, and procedures.
• Ability to work independently without day-to-day supervision.
• Technological proficiency, including the ability to learn and adapt to new software, systems and technology.
• Commitment to diversity, equity, and inclusion with the ability to support and enhance a diverse learning and working environment.
• Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization.

Preferred Qualifications

• Two or more years working in Resource Sharing/Interlibrary Loan.
• Experience using Alma, Rapido, RapidILL, ILLiad, or WorldShare ILL .
• Experience with integrated library systems (ILS) and discovery platforms.
• Supervisory experience.

Physical Demands

Salary Range
$54,090-$57,000

Is a background check required for this posting?

Yes

Contact Information

Contact's Name: Jesse Meyer
Contact's Pronouns: He/Him/His
Contact's Title: HR Officer
Contact's Email: [e-mail]
Contact's Phone: [phone]