Interim Patient Support Technician

City of Sioux Falls; Sioux Falls (SD); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Job summary

City of Sioux Falls Health Department is seeking an Interim Patient Support Technician for Falls Community Health. This role is capped at 40 hours per week, Monday through Friday, and is based in Sioux Falls.

Interim staff qualify for the City’s health insurance program. Responsibilities include greeting patients, scheduling and registering appointments, verifying eligibility, processing payments, and assisting clinical teams.

Qualifications

• Experience in customer service at a health clinic front desk.
• Familiarity with EMR systems.

Responsibilities

• Schedule, confirm, and register patients for clinic appointments.
• Verify financial eligibility and collect payments; answer billing questions.
• Coordinate access to care and arrange patient transportation as needed.

Skills

Customer service

Front desk

Phone communication

Tools

EMR system

Job description

The City of Sioux Falls Health Department is accepting applications for an Interim Patient Support Technician for Falls Community Health. This position is a maximum of 40 hours per week, M-F, based on the clinic needs. As an Interim employee at the City of Sioux Falls, you will qualify for the City’s health insurance program, but no other benefits.

Patient Support Technicians provide customer service to patients. Duties include the ability to schedule, confirm, and register patients for clinic appointments, both in person and over the phone. Verify financial eligibility, third party coverage, collect payments, and answer questions regarding billing. Work closely with clinical teams as directed. Scan and maintain patient medical records, and arrange patient transportation and coordinate access to care and disease prevention.

Well qualified candidates will have experience with customer service duties at the front desk in a health clinic environment and familiarity with an EMR system.