Interdisciplinary Care Access Specialist

U.S. Department of Veterans Affairs; Battle Creek (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

The incumbent serves as an Advanced Medical Support Assistant within the Battle Creek VA, providing administrative patient support across Battle Creek and surrounding Michigan communities. You will handle access by scheduling and coordinating appointments, collecting demographic and insurance information, and managing the Electronic Waiting List.

You will work with a multidisciplinary care team, adhering to privacy rules and clinic processes to ensure efficient patient flow and service quality.

Qualifications

• U.S. citizenship required.
• Six months clerical/administrative or equivalent experience or education.
• One year above high school or equivalent experience.
• English proficiency in speaking and writing.

Responsibilities

• Provides specialized administrative patient support within an interdisciplinary care delivery model.
• Uses advanced patient systems to support clinics across multiple teams.
• Coordinates appointment availability and scheduling with the patient input.
• Screens calls and provides information while following privacy rules and clinic processes.
• Follows provider orders including scheduling consultations, labs and referrals.

Skills

Collaboration across disciplines

Prioritization & organization

Written and spoken communication

Health care process knowledge

Education

Six months clerical/administrative experience or one year above high school

Job description

The incumbent serves as an Advanced Medical Support Assistant within the Battle Creek VA, providing administrative patient support across Battle Creek and surrounding Michigan communities. You will handle access by scheduling and coordinating appointments, collecting demographic and insurance information, and managing the Electronic Waiting List.

You will work with a multidisciplinary care team, adhering to privacy rules and clinic processes to ensure efficient patient flow and service quality.