Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Battle Creek (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Battle Creek, MI, is seeking a GS-6 Advanced Medical Support Assistant to support administrative aspects of patient care, including scheduling, access, and demographic data collection across Battle Creek and surrounding clinics.

The role requires clerical experience and one year of college; proficiency in English; and ability to coordinate care with clinicians using advanced access principles.

Qualifications

• Six months of clerical or administrative work.
• One year of college or higher.
• English language proficiency in speaking and writing.
• Grandfathering provision for current VA employees may apply.

Responsibilities

• Assist with access and scheduling across multiple clinics.
• Collect and update demographic and insurance information.
• Manage the Electronic Waiting List.
• Provide patient processing and customer service.
• Coordinate appointments using advanced clinic access principles.

Skills

Team collaboration

Prioritization

Communication skills

Medical terminology

EHR proficiency

Scheduling

Education

One year of college

Job description

The incumbent serves as an Advanced Medical Support Assistant within the Battle Creek VA. The Battle Creek VA provides care in Battle Creek, Wyoming, Lansing, Benton Harbor and Muskegon Michigan. The work impacts the administrative aspect of patient care including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List, patient processing and customer service. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education

(1) Experience

Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;

(2) Education

One year above high school;

(3) Experience/Education Combination

• (3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-6 Medical Support Assistant (Advanced)

One year of experience equivalent to the GS-5 grade level

In addition, candidates must demonstrate all of the KSAs below:

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is 6.

Physical Requirements

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.