Interactive Teller Supervisor - Remote/Hybrid Lead

Huntington Bank; Hoover (AL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Huntington Bank in Hoover, Alabama is seeking a driven Supervisor to lead a small team of 3-4 virtual tellers within the Interactive Teller group. You will develop training, procedures, and quality assurance to improve service and accuracy.

Responsibilities include staffing, approving transactions, monitoring CTRs/SARs/REG CC Holds, assisting with cash balancing during outages, and coordinating software issue resolution. Flexible in-office/work-from-home options are available.

Qualifications

• 3 years of customer service experience
• 2 years of teller experience
• 1 year in a leadership role

Responsibilities

• Manage a small staff of 3-4 virtual tellers.
• Create a schedule to ensure appropriate staffing levels during peak hours.
• Support the staff by approving/overseeing transactions as needed.
• Monitor CTR’s, SAR’s and REG CC Holds to ensure accuracy.
• Assist cash balancing with machine outages.
• Ensure adherence to policies and procedures concerning teller functions.
• Create and monitor service requests for software or technical issues.
• Perform simple maintenance functions when errors occur.
• Conduct monthly quality monitoring reviews and deliver results to employees for continued training opportunities.

Skills

Customer service

Teller experience

Leadership

Time management

Communication skills

Education

High school diploma or GED

Job description

Huntington Bank in Hoover, Alabama is seeking a driven Supervisor to lead a small team of 3-4 virtual tellers within the Interactive Teller group. You will develop training, procedures, and quality assurance to improve service and accuracy.

Responsibilities include staffing, approving transactions, monitoring CTRs/SARs/REG CC Holds, assisting with cash balancing during outages, and coordinating software issue resolution. Flexible in-office/work-from-home options are available.