ITM Supervisor - Birmingham, AL

Huntington Bancshares, Inc.; Hoover (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Huntington Bank in Hoover, Alabama is seeking a driven Supervisor to lead a small team of 3-4 virtual tellers within the Interactive Teller group. You will develop training, procedures, and quality assurance to improve service and accuracy.

Responsibilities include staffing, approving transactions, monitoring CTRs/SARs/REG CC Holds, assisting with cash balancing during outages, and coordinating software issue resolution. Flexible in-office/work-from-home options are available.

Qualifications

• 3 years of customer service experience
• 2 years of teller experience
• 1 year in a leadership role

Responsibilities

• Manage a small staff of 3-4 virtual tellers.
• Create a schedule to ensure appropriate staffing levels during peak hours.
• Support the staff by approving/overseeing transactions as needed.
• Monitor CTR’s, SAR’s and REG CC Holds to ensure accuracy.
• Assist cash balancing with machine outages.
• Ensure adherence to policies and procedures concerning teller functions.
• Create and monitor service requests for software or technical issues.
• Perform simple maintenance functions when errors occur.
• Conduct monthly quality monitoring reviews and deliver results to employees for continued training opportunities.

Skills

Customer service

Teller experience

Leadership

Time management

Communication skills

Education

High school diploma or GED

Job description

# **Description****Summary:**We are looking for a driven, forward-thinking Supervisor who can help develop training, procedures and quality assurance for our Interactive teller group. **Duties and Responsibilities:*** Manage a small staff of 3-4 virtual tellers.* Create a schedule to ensure appropriate staffing levels during peak hours.* Support the staff by approving/overseeing transactions as needed.* Monitor CTR’s, SAR’s and REG CC Holds to ensure accuracy.* Assist cash balancing with machine outages.* Ensure adherence to policies and procedures concerning teller functions.* Create and monitor service requests for any software or technical issues.* Perform simple maintenance functions when errors occur.* Conduct monthly quality monitoring reviews and deliver results to employees for continued training opportunities.* Performs other duties as assigned.# # **Basic Qualifications:*** High school diploma, GED, or equivalent education* 3 years of customer service* 2 years of teller experience* 1 year in a leadership role **Perferred Qualifications:*** Excellent written, verbal and presentation skills* Excellent time-management skills* Flexibility to work varying schedules when necessary**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeOur Approach to **Office** Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.