ITM Supervisor - Birmingham, AL

Huntington Bancshares, Inc.; Birmingham (AL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Huntington Bancshares, Inc. in Birmingham, AL seeks a driven Supervisor to develop training, procedures, and quality assurance for the Interactive teller group. You will lead 3–4 virtual tellers, schedule staffing for peak hours, and oversee transactions while ensuring policy adherence.

This role emphasizes monitoring compliance, software issue handling, and monthly quality reviews to drive ongoing staff development and process improvement.

Qualifications

• High school diploma, GED, or equivalent education.
• 3 years of customer service experience.
• 2 years of teller experience.
• 1 year in a leadership role.

Responsibilities

• Manage a small staff of 3-4 virtual tellers.
• Create a schedule to ensure staffing during peak hours.
• Support staff by approving/overseeing transactions as needed.
• Monitor CTRs, SARs and REG CC Holds for accuracy.
• Assist cash balancing with machine outages.
• Ensure adherence to teller policies and procedures.
• Create and monitor service requests for software issues.
• Perform simple maintenance functions when errors occur.
• Conduct monthly quality monitoring reviews and share results for training.

Skills

Customer service

Teller experience

Leadership

Written communication

Verbal communication

Presentation skills

Time management

Education

High school diploma/GED

Job description

Description

We are looking for a driven, forward-thinking Supervisor who can help develop training, procedures and quality assurance for our Interactive teller group.

Duties and Responsibilities

• Manage a small staff of 3-4 virtual tellers.
• Create a schedule to ensure appropriate staffing levels during peak hours.
• Support the staff by approving/overseeing transactions as needed.
• Monitor CTR’s, SAR’s and REG CC Holds to ensure accuracy.
• Assist cash balancing with machine outages.
• Ensure adherence to policies and procedures concerning teller functions.
• Create and monitor service requests for any software or technical issues.
• Perform simple maintenance functions when errors occur.
• Conduct monthly quality monitoring reviews and deliver results to employees for continued training opportunities.
• Performs other duties as assigned.

Basic Qualifications

• High school diploma, GED, or equivalent education
• 3 years of customer service
• 2 years of teller experience
• 1 year in a leadership role

Perferred Qualifications

• Excellent written, verbal and presentation skills
• Excellent time-management skills
• Flexibility to work varying schedules when necessary

Exempt Status

Exempt Status: (Yes)= not eligible for overtime pay) ( No = eligible for overtime pay)

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.