ITM Teller & Member Experience Specialist

ORNL Federal Credit Union; Oak Ridge (TN); Hybrid; USD 30,000 - 42,000; Full time

Job summary

ORNL Federal Credit Union in Oak Ridge, TN is seeking an Interactive Teller/ITM Teller who handles deposits, transfers and balance inquiries while delivering friendly member service. This full-time on-site role requires basic math, attention to detail and the ability to explain ITM features.

Six months of cash handling or customer service experience is required; Spanish fluency is essential. A high school diploma or GED is required, with an Associate's degree in business preferred.

Qualifications

• High School Diploma or GED is required.
• Associate's degree in business is preferred.
• Six months or more of cash handling and/or customer service experience is required; Teller experience preferred.

Responsibilities

• Greet and assist members with financial transactions using ITM and screen.
• Provide accurate balance information and explain available products and services.
• Educate members on ITM benefits and access to electronic banking, cards, and payments.
• Collaborate with branches to support ITM deployment and member satisfaction.

Skills

Spanish

Education

High School Diploma or GED

Associate's degree in business

Tools

Microsoft Office

Google Workspace

Job description

Job Category: Call Center Services

Requisition Number: INTER002903

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• Posted : September 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

This is not a remote position. It is based in Oak Ridge, TN.

Interactive Agents serve our members by performing financial transactions, maintaining accurate records and balance, and providing information through the use of an Interactive Teller Machine.

Essential Functions and Responsibilities:

• Provides efficient, professional & friendly service to members through the use of a two-way audio and video screen. Handles deposits, transfers loan payment transactions, and provides information about current balances for all loan and deposit products. Responds to member inquiries about products and services, rates and options. Explains the use of various services and products to access and utilize accounts, including electronic banking, ATM, credit/debit cards, money orders, and cashier checks.
• Educates and makes recommendations of beneficial products and services to members.
• Serves as an ITM Ambassador by partnering with branches to greet, educate and assist new ITM members. Actively engages with members in person to share benefits of using the ITM such as extended hours, fast and convenient service. Shares member feedback with management in order to access future opportunities and enhancements.
• Performs other job related duties as assigned.

Experience:

• Minimum 1 year customer service experience is required.
• Must be fluent in English and Spanish and be able to pass a proficiency test for both languages.

Education:

• A high school diploma or GED is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.