ITM Teller & Member Experience Specialist

ORNL Federal Credit Union; Oak Ridge, Northern (TN, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

ORNL Federal Credit Union in Oak Ridge, TN is seeking an Interactive Teller/ITM Teller who handles deposits, transfers and balance inquiries while delivering friendly member service. This full-time on-site role requires basic math, attention to detail and the ability to explain ITM features.

Six months of cash handling or customer service experience is required; Spanish fluency is essential. A high school diploma or GED is required, with an Associate's degree in business preferred.

Qualifications

• High School Diploma or GED is required.
• Associate's degree in business is preferred.
• Six months or more of cash handling and/or customer service experience is required; Teller experience preferred.

Responsibilities

• Greet and assist members with financial transactions using ITM and screen.
• Provide accurate balance information and explain available products and services.
• Educate members on ITM benefits and access to electronic banking, cards, and payments.
• Collaborate with branches to support ITM deployment and member satisfaction.

Skills

Spanish

Education

High School Diploma or GED

Associate's degree in business

Tools

Microsoft Office

Google Workspace

Job description

ORNL Federal Credit Union in Oak Ridge, TN is seeking an Interactive Teller/ITM Teller who handles deposits, transfers and balance inquiries while delivering friendly member service. This full-time on-site role requires basic math, attention to detail and the ability to explain ITM features.

Six months of cash handling or customer service experience is required; Spanish fluency is essential. A high school diploma or GED is required, with an Associate's degree in business preferred.