Interactive Teller MSR II — Remote-Eligible & Growth

State Department Federal Credit Union; Alexandria (VA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Diversity and Inclusion

Paid Holidays

Flexible Work Options

Generous Paid Time Off

Tuition Reimbursement

Parking Incentives

Comprehensive Insurance

Gym Reimbursement

Team Bonding

Job summary

State Department Federal Credit Union seeks an Interactive Teller Machine (ITM) Member Service Representative II to deliver exceptional service through SDFCU's Interactive Teller Machines. You will handle transactions, resolve inquiries, and offer tailored solutions for members, acting as the face of SDFCU in this innovative channel.

In this role, you will respond timely, suggest additional services, and handle escalated calls with care.

Qualifications

• More than one year of customer service experience.
• Excellent written communication skills with attention to grammar and composition.
• Excellent active listening skills and telephone/video skills.
• Ability to use resources and make good decisions based on judgment.
• Excellent analytical and problem-solving skills.
• Excellent organizational and time management skills.

Responsibilities

• Displays an engaging on-screen presence and appearance in video conferencing.
• Stays current with technologies and communicates effectively on camera.
• Provides information about credit union services and policies.
• Performs routine member transactions including deposits, withdrawals, and transfers.
• Assists members with enrolling in services and completing forms.
• Balances daily transactions and verifies cash totals.
• Answers member inquiries and resolves issues with knowledge of products and processes.
• Restricts electronic account access to prevent losses.

Skills

Customer service experience

Excellent communication skills

Active listening skills

Problem solving

Time management

Microsoft Outlook

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Job description

State Department Federal Credit Union seeks an Interactive Teller Machine (ITM) Member Service Representative II to deliver exceptional service through SDFCU's Interactive Teller Machines. You will handle transactions, resolve inquiries, and offer tailored solutions for members, acting as the face of SDFCU in this innovative channel.

In this role, you will respond timely, suggest additional services, and handle escalated calls with care.