Interactive Agent I

ORNL Federal Credit Union; Oak Ridge (TN); On-site; USD 32,000 - 36,000; Full time

Job summary

ORNL Federal Credit Union is seeking an Interactive Teller Machine (ITM) Teller to serve members with efficient, friendly service using a two-way video and audio ITM. You will process deposits, transfers, loan payments and provide balance information while explaining services to access accounts.

The role involves educating members on products, acting as an ITM Ambassador, and partnering with branches to greet and assist new ITM users.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or GED required.

Responsibilities

• Provides efficient, professional and friendly service to members via two-way audio and video ITM.
• Educates and recommends beneficial products and services to members.
• Acts as an ITM Ambassador, greeting, educating and assisting new ITM members and sharing feedback for improvements.
• Performs other job-related duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Description

Interactive Agents serve our members by performing financial transactions, maintaining accurate records and balance, and providing information through the use of an Interactive Teller Machine.

Essential Functions and Responsibilities:

• Provides efficient, professional & friendly service to members through the use of a two-way audio and video screen. Handles deposits, transfers loan payment transactions, and provides information about current balances for all loan and deposit products. Responds to member inquiries about products and services, rates and options. Explains the use of various services and products to access and utilize accounts, including electronic banking, ATM, credit/debit cards, money orders, and cashier checks.
• Educates and makes recommendations of beneficial products and services to members.
• Serves as an ITM Ambassador by partnering with branches to greet, educate and assist new ITM members. Actively engages with members in person to share benefits of using the ITM such as extended hours, fast and convenient service. Shares member feedback with management in order to access future opportunities and enhancements.
• Performs other job related duties as assigned.

Experience:

• Minimum 1 year customer service experience is required

Education:

• A high school diploma or GED is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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