Intensive Case Manager - Crisis & Community Support

IrisHouse; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Iris House is seeking a Case Manager in New York to provide intensive case management and crisis intervention for clients and their families. The role emphasizes advocacy to obtain integrated services, comprehensive intakes, service plans, and progress monitoring.

The position involves managing a caseload, coordinating referrals, and collaborating with community providers to ensure timely access to needed services.

Qualifications

• Needs assessments cover physical health (including HIV/STI), mental health, substance use, dental health, tobacco use, education and employment.
• Assess and plan for domestic violence and trauma as part of holistic care.
• Use recovery-oriented and trauma-informed approaches to engage clients and develop service plans.

Responsibilities

• Maintains a full-time caseload of up to 20 clients including family members or support individuals.
• Prepares intake, service plans and assessments; initiates needed services and sets mutually agreed goals.
• Develops service plans every six months with clear goals and progress markers; uses motivational interviewing.
• Ensures all client documentation is accurate and submitted on time.
• Monitors progress toward goals and supports clients in attending medical appointments and managing medications.
• Provides crisis intervention and coordinates responses to emergencies or hospitalizations.
• Establishes linkages with community providers to ensure service access.
• Collaborates with Iris House departments to ensure integrated, non-duplicative services.
• Schedules weekly home visits to assess client and family needs.
• Participates in weekly team meetings and supervision; promotes diversity and anti-discrimination in the workplace.
• Keeps current on case management practices through ongoing learning.

Skills

Case management

Crisis intervention

Motivational interviewing

Client advocacy

Documentation

Education

Bachelor's degree in Social Work or related field

Job description

Iris House is seeking a Case Manager in New York to provide intensive case management and crisis intervention for clients and their families. The role emphasizes advocacy to obtain integrated services, comprehensive intakes, service plans, and progress monitoring.

The position involves managing a caseload, coordinating referrals, and collaborating with community providers to ensure timely access to needed services.