Case Manager

IrisHouse; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Iris House is seeking a Case Manager in New York to provide intensive case management and crisis intervention for clients and their families. The role emphasizes advocacy to obtain integrated services, comprehensive intakes, service plans, and progress monitoring.

The position involves managing a caseload, coordinating referrals, and collaborating with community providers to ensure timely access to needed services.

Qualifications

• Needs assessments cover physical health (including HIV/STI), mental health, substance use, dental health, tobacco use, education and employment.
• Assess and plan for domestic violence and trauma as part of holistic care.
• Use recovery-oriented and trauma-informed approaches to engage clients and develop service plans.

Responsibilities

• Maintains a full-time caseload of up to 20 clients including family members or support individuals.
• Prepares intake, service plans and assessments; initiates needed services and sets mutually agreed goals.
• Develops service plans every six months with clear goals and progress markers; uses motivational interviewing.
• Ensures all client documentation is accurate and submitted on time.
• Monitors progress toward goals and supports clients in attending medical appointments and managing medications.
• Provides crisis intervention and coordinates responses to emergencies or hospitalizations.
• Establishes linkages with community providers to ensure service access.
• Collaborates with Iris House departments to ensure integrated, non-duplicative services.
• Schedules weekly home visits to assess client and family needs.
• Participates in weekly team meetings and supervision; promotes diversity and anti-discrimination in the workplace.
• Keeps current on case management practices through ongoing learning.

Skills

Case management

Crisis intervention

Motivational interviewing

Client advocacy

Documentation

Education

Bachelor's degree in Social Work or related field

Job description

Job Description

Job Description

POSITION SUMMARY

Under the direction of the Program Manager, the Case Manager is accountable for providing intensive case management and crisis intervention services for clients and their families and other individuals identified as their support system.The incumbent advocates aggressively for clients to obtain a full-range of needed services and ensures that the services received are integrated with other services provided by Iris House.She/He prepares comprehensive intakes and assessments/reassessments, develops individualized service plans and monitors clients' progress towards meeting their mutually-agreed upon goals.She/He makes appropriate referral internally or externally for other needed services.

ESSENTIAL POSITION FUNCTIONS

1.Maintains a full-time caseload expected to be no more than 20 clients inclusive of their children and self-identified family or support members.

2.Prepares comprehensive intake, service plans and assessments/reassessments of clients, their families and/or support members to effectively evaluate their needs; takes appropriate action to initiate needed services and prepares mutually-agreed upon service plans for clients. Needs assessments include but are not limited to physical health (including HIV/STI), mental health, substance use, dental health, tobacco use, education, employment, domestic violence and trauma.

3.Case Manager will work with client to produce a service plan every sixth month's with well-developed goals and progress markers and will use motivational interviewing and other evidenced-base practices to engage the client. Will utilize recovery oriented and trauma informed case management intervention based on client sand community needs and will work to engage the client in the community.

4.Ensures all client documentation is completed on time and is accurate and meets the contract provider's requirements.

5.Monitors clients to assess their progress towards meeting their service plan goals, to offer support and guidance when needed and to assist the client in meeting their desired goals.Promotes clients' compliance with their medical appointments, medications and monitor possible side effects of the medication.

6.Provides quality case management services in a manner that expedites meeting the contract provider's requirements, the program's outcomes and Iris House's goals and objectives.

7.Provides crisis intervention services by assessing the client's needs and providing the most appropriate solutions based on assessment of their immediate needs.Assists in managing the agencies' response to medical and personal emergencies such as the need for hospitalization, threatened suicide or physical abuse.

8.Establishes relationships or linkages with other community-based providers to ensure services are accessible to clients when needed.

9.Collaborates with other agencies and community resources to refer clients for treatment and/or appropriate services when those services are not available at Iris House.Collaborates with other Iris House departments to ensure that services are fully integrated and that services are not duplicated.

10.Schedules weekly home visits to assess the needs of the client and her or his family members or domestic partner and children when appropriate.

11.Attends and participates in weekly team meetings and/or case conferences; meets with the director for weekly supervision.

12.Participates in creating and maintaining a workplace that values diversity and is free of racism, sexism, heterosexism and other discriminatory practices.

13.Keeps abreast of the latest development in relevant case management issues and concerns by conducting research on, reading available written resource materials, attending appropriate meetings and workshops and engaging in other useful methods to maintain up-to-date awareness of practices that can improve client well-being and programmatic outcomes.

OTHER POSITION FUNCTIONS

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