Residential Case Manager & Crisis Intervention Advocate

Castle Rock Home Care; New York (NY); On-site; USD 55,000 - 82,000; Full time

Job summary

Hudson Valley House of Hope is seeking a dedicated professional to provide case management and crisis intervention within a residential setting in New York. The role includes meeting residents, coordinating referrals, and supporting placement planning with community agencies.

Responsibilities include arranging appointments, maintaining records, reporting, and ensuring confidentiality while complying with internal policies and NYS regulations.

Qualifications

• Bachelor's degree in Social Work, Mental Health, Psychology or related field with at least five (2) years of successful experience in an administrative leadership position.
• Prior experience in crisis intervention or domestic violence if possible.
• Any combination of experience, education, and measurable performance which demonstrates the capability to perform the duties of the position.
• This position requires effective organizational, problem solving, written and oral communication skills.

Responsibilities

• Provide case management and crisis intervention services. Conduct regular meetings with residents to provide advocacy services and informative referrals of community agencies and organizations.
• Assist residents in arranging medical, legal, employment, and educational appointments. Working with various agencies to provide full services to residents.
• Provide supportive crisis counseling and emotional support to residents. Complete hotline caller screenings for placement.
• Maintain updated resident records and prepare daily, weekly, and monthly reports which includes intakes and case notes.
• Adhere to all policies and procedures as stated in the Hudson Valley House of Hope Employee Handbook and Rules & Procedures Manual. Ensures that all suspected cases of child abuse and neglect are reported in accordance with NYS DOH regulations.
• Conduct client orientation prior to residential placement. This may include explanations of house rules and expected behaviors. Advocate for clients as requested and arranges transportation if necessary. Performs as backup for hotline intake calls if needed.
• Adheres to all housekeeping and safety rules and policies.
• Maintain client confidentiality at all times with each caller, resident, and all shelter staff and volunteers.

Skills

Leadership experience

Crisis intervention

Communication skills

Organizational skills

Education

Bachelor's degree in Social Work, Mental Health, Psychology or related field

Job description

Hudson Valley House of Hope is seeking a dedicated professional to provide case management and crisis intervention within a residential setting in New York. The role includes meeting residents, coordinating referrals, and supporting placement planning with community agencies.

Responsibilities include arranging appointments, maintaining records, reporting, and ensuring confidentiality while complying with internal policies and NYS regulations.