Community Case Manager & Counseling Advocate

ICL; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Health Benefits (Medical

Dental and Vision plans

403(b) Retirement Savings Plan with ER

Paid Time Off: Vacation, Personal, SIn

Holidays & Mental Health Days

Employee Wellness Programs

Job summary

ICL is seeking a dedicated professional to support individuals with mental health needs in a community-based setting in New York. The role involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources.

You will work with an interdisciplinary team, performing duties independently with supervision and contributing to plan development and ongoing reviews.

Qualifications

• Education: One of the following: Bachelor’s degree in a human services field; Associate’s degree in a human services field and two years of full-time direct service experience; High school diploma/GED and four years of full-time human services experience.
• Experience: Experience providing direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive-behavioral and skills-training techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Accompany consumers to medical, social service, and government appointments.
• Report incidents and complete incident documentation per policy.
• Conduct safety and cleanliness inspections of consumer residences.
• Plan and facilitate recreational or social activities.
• Participate in meetings, supervision, and required training.
• Advocate for consumer needs within ICL and with external providers.
• Perform other related duties as assigned.

Skills

Direct service experience

Counseling

Crisis intervention

Case management

Service coordination

Education

Bachelor's degree in human services

Associate's degree in human services

High school diploma or GED

Job description

ICL is seeking a dedicated professional to support individuals with mental health needs in a community-based setting in New York. The role involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources.

You will work with an interdisciplinary team, performing duties independently with supervision and contributing to plan development and ongoing reviews.