Intake Specialist - Michigan Home Help Program

Castle Rock Home Care Inc; Warren (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Home Choice MI, LLC in Michigan seeks an experienced Intake Specialist to manage the client intake from referral through enrollment for the Home Help Program.

The ideal candidate understands MDHHS requirements and consumer-directed care; you will guide clients and families with compassion, verify eligibility, and coordinate documentation.

You will maintain compliant records, liaise with MDHHS workers, and track the intake pipeline while working independently in Oakland or Macomb County.

Qualifications

• Experience with Michigan's Home Help intake process required.
• Familiarity with consumer-directed home care/Medicaid waiver programs.
• Strong organizational and communication skills.
• Ability to work independently and manage a caseload.
• Located in or near Oakland or Macomb County.

Responsibilities

• Process new client referrals and intake applications for the Home Help Program.
• Guide clients/caregivers through eligibility verification and required documentation.
• Liaise with MDHHS caseworkers and coordinate paperwork submission.
• Maintain accurate, compliant client records.
• Communicate program requirements clearly to clients and families.
• Track intake pipeline and follow up on pending applications.

Skills

Intake processing

Documentation

Communication

Organization

Case management

Job description

Home Choice MI, LLC is a consumer-directed home care agency dedicated to helping individuals live independently through Michigan's Home Help Program. We're growing our team and looking for an experienced Intake Specialist to join us.

Position Summary:

We're seeking an Intake Specialist with hands-on experience in Michigan's Home Help program to manage the client intake process from initial referral through enrollment. The ideal candidate understands the Home Help application process, MDHHS requirements, and consumer-directed care model, and can guide clients and families through enrollment with compassion and efficiency.

Responsibilities:

• Process new client referrals and intake applications for the Home Help Program
• Guide clients/caregivers through eligibility verification and required documentation
• Liaise with MDHHS caseworkers and coordinate paperwork submission
• Maintain accurate, compliant client records
• Communicate program requirements clearly to clients and families
• Track intake pipeline and follow up on pending applications

Requirements:

• Prior experience with Michigan's Home Help Program intake process (required)
• Familiarity with consumer-directed home care / Medicaid waiver programs
• Strong organizational and communication skills
• Ability to work independently and manage a caseload
• Located in or near Oakland or Macomb County