Intake Specialist

Castle Rock Home Care; Warren (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Home Choice MI, LLC is seeking an experienced Intake Specialist to manage the client intake process for Michigan's Home Help Program. The role emphasizes guiding clients through enrollment, verifying eligibility, and coordinating paperwork with MDHHS caseworkers.

Ideal candidates have hands-on Home Help intake experience, strong organizational and communication skills, and the ability to work independently while handling a caseload in Oakland or Macomb County.

Qualifications

• Prior experience with Michigan's Home Help Program intake process (required).
• Familiarity with consumer-directed home care/Medicaid waiver programs.
• Strong organizational and communication skills.
• Ability to work independently and manage a caseload.

Responsibilities

• Process new client referrals and intake applications for the Home Help Program.
• Guide clients/caregivers through eligibility verification and required documentation.
• Liaise with MDHHS caseworkers and coordinate paperwork submission.
• Maintain accurate, compliant client records.
• Communicate program requirements clearly to clients and families.
• Track intake pipeline and follow up on pending applications.

Skills

Organizational skills

Communication skills

Home Help intake experience

Job description

Home Choice MI, LLC is a consumer-directed home care agency dedicated to helping individuals live independently through Michigan's Home Help Program. We're growing our team and looking for an experienced Intake Specialist to join us.

Position Summary:

We're seeking an Intake Specialist with hands-on experience in Michigan's Home Help program to manage the client intake process from initial referral through enrollment. The ideal candidate understands the Home Help application process, MDHHS requirements, and consumer-directed care model, and can guide clients and families through enrollment with compassion and efficiency.

Responsibilities:

• Process new client referrals and intake applications for the Home Help Program

• Guide clients/caregivers through eligibility verification and required documentation

• Liaise with MDHHS caseworkers and coordinate paperwork submission

• Maintain accurate, compliant client records

• Communicate program requirements clearly to clients and families

• Track intake pipeline and follow up on pending applications

Requirements:

• Prior experience with Michigan's Home Help Program intake process (required)

• Familiarity with consumer-directed home care / Medicaid waiver programs

• Strong organizational and communication skills

• Ability to work independently and manage a caseload

• Located in or near Oakland or Macomb County