Intake Specialist: Guide Clients to Home Help (MI)

Castle Rock Home Care Inc; Warren (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Home Choice MI, LLC is seeking an experienced Intake Specialist to manage the client intake process for Michigan's Home Help Program. The role emphasizes guiding clients through enrollment, verifying eligibility, and coordinating paperwork with MDHHS caseworkers.

Ideal candidates have hands-on Home Help intake experience, strong organizational and communication skills, and the ability to work independently while handling a caseload in Oakland or Macomb County.

Qualifications

• Prior experience with Michigan's Home Help Program intake process (required).
• Familiarity with consumer-directed home care/Medicaid waiver programs.
• Strong organizational and communication skills.
• Ability to work independently and manage a caseload.

Responsibilities

• Process new client referrals and intake applications for the Home Help Program.
• Guide clients/caregivers through eligibility verification and required documentation.
• Liaise with MDHHS caseworkers and coordinate paperwork submission.
• Maintain accurate, compliant client records.
• Communicate program requirements clearly to clients and families.
• Track intake pipeline and follow up on pending applications.

Skills

Organizational skills

Communication skills

Home Help intake experience

Job description

Home Choice MI, LLC is seeking an experienced Intake Specialist to manage the client intake process for Michigan's Home Help Program. The role emphasizes guiding clients through enrollment, verifying eligibility, and coordinating paperwork with MDHHS caseworkers.

Ideal candidates have hands-on Home Help intake experience, strong organizational and communication skills, and the ability to work independently while handling a caseload in Oakland or Macomb County.