Intake Specialist - Bilingual (Public Benefits NYC)

Riseboro Community Partnership; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

RiseBoro Community Partnership in New York City is seeking an Intake Specialist to act as the first point of contact for multiple programs. You will greet callers and clients, provide information and referrals, and schedule intake appointments with a professional, service-oriented demeanor.

The role requires bilingual English/Spanish proficiency, experience in nonprofit settings, and the ability to assess eligibility while coordinating with staff to deliver appropriate services.

Qualifications

• Bilingual English/Spanish required.
• Knowledge of NYC public benefits system, HRA and DHS.
• Experience in nonprofit organizations and commitment to social justice.
• Excellent communication skills and ability to advocate.
• Ability to work independently and collaborate with a team.
• Entrepreneurial spirit, ability to problem solve and build relationships.

Responsibilities

• Receives callers and in person visitors, answers questions, takes messages, provides information/referrals and/or schedules intake appointments.
• Screens and assesses individuals for program eligibility and determines next steps.
• Reviews eligibility documentation for contractual compliance.
• Coordinates with supervisor to schedule new client intakes.
• Maintains up-to-date client resources in reception area and performs outreach.
• Performs data entry, filing, copy/fax of documents and signs daily logs.
• Assists in preparing letters for outreach activities.
• Performs other duties as assigned by supervisor or program directors.

Skills

Bilingual English/Spanish

Communication skills

Advocacy

Independent worker

Team collaboration

Problem solving

Education

Bachelor's degree preferred

High School Diploma or equivalent

Job description

RiseBoro Community Partnership in New York City is seeking an Intake Specialist to act as the first point of contact for multiple programs. You will greet callers and clients, provide information and referrals, and schedule intake appointments with a professional, service-oriented demeanor.

The role requires bilingual English/Spanish proficiency, experience in nonprofit settings, and the ability to assess eligibility while coordinating with staff to deliver appropriate services.