Intake Specialist, Broadway

Riseboro Community Partnership; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

RiseBoro Community Partnership in New York City is seeking an Intake Specialist to act as the first point of contact for multiple programs. You will greet callers and clients, provide information and referrals, and schedule intake appointments with a professional, service-oriented demeanor.

The role requires bilingual English/Spanish proficiency, experience in nonprofit settings, and the ability to assess eligibility while coordinating with staff to deliver appropriate services.

Qualifications

• Bilingual English/Spanish required.
• Knowledge of NYC public benefits system, HRA and DHS.
• Experience in nonprofit organizations and commitment to social justice.
• Excellent communication skills and ability to advocate.
• Ability to work independently and collaborate with a team.
• Entrepreneurial spirit, ability to problem solve and build relationships.

Responsibilities

• Receives callers and in person visitors, answers questions, takes messages, provides information/referrals and/or schedules intake appointments.
• Screens and assesses individuals for program eligibility and determines next steps.
• Reviews eligibility documentation for contractual compliance.
• Coordinates with supervisor to schedule new client intakes.
• Maintains up-to-date client resources in reception area and performs outreach.
• Performs data entry, filing, copy/fax of documents and signs daily logs.
• Assists in preparing letters for outreach activities.
• Performs other duties as assigned by supervisor or program directors.

Skills

Bilingual English/Spanish

Communication skills

Advocacy

Independent worker

Team collaboration

Problem solving

Education

Bachelor's degree preferred

High School Diploma or equivalent

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIESThe Community Empowerment Center site, located at 90 Beaver Street administers the Atlas (SEPS), SSVF, Homebase and STEHP programs. The Intake Specialist is the primary point of contact for each program. This position requires a high level of professionalismin appearance, demeanor and in interacting with perspective clients, service providers, funding agencies, and community stakeholders. He/she coordinates the intake process, reviews eligibility documentation, schedules appointments, makes referrals, and determines the services to be rendered based on an evaluation of each case. The Intake Specialist:Receives callers and in person visitors, answer their questions, takes messages, provides them information/referrals and/or schedule them for an intake appointment and direct them to other staff or agency services as appropriate;Screens and assesses individuals for program eligibility and determines the appropriate next steps for all individuals seeking assistance;Reviews eligibility documentation to ensure compliance with contractual guidelines;Coordinates with supervisor to schedule new client intakes;Ensures that all client resources are up-to-date and available in reception area;Perform periodic outreach activities to publicize the availability of services;Ensures the reception area is well-maintained and safe;Receives and sorts mail and deliveries;Performs data entry, filing, copying and faxing of documents;Ensures staff and clients sign daily logs;Assists in preparing letters and documents for community based outreach activities;Perform other duties as assigned by the supervisor or program directors.COMPETENCIESBilingual English/Spanish requiredKnowledge of the NYC public benefits system, HRA and DHSExperience working in non-profit organizations and commitment to social justice.Excellent communication skills and ability to advocate.Ability to work independently and collaborate with a team.Entrepreneurial spirit, ability to problem solve and build relationshipsEDUCATION EXPERIENCEBachelors degree preferred.High School Diploma or equivalent required.Equal Employment Opportunity (EEO)/Affirmative Action Policy StatementIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.