Intake Specialist

Levin Papantonio Law Firm; Pensacola (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off (PTO)

401(k)/Profit Sharing

Health, Dental, Vision

Tuition Reimbursement

Long Term Disability (LTD)

Flexible Spending Account (FSA)

Group Term Life insurance (GTL)/Volont

Job summary

Levin Papantonio in Pensacola, FL is seeking an Intake Specialist for an entry-level role. The successful candidate will handle high volumes of inbound calls, interview and screen potential clients, and coordinate with the legal team to assess claims.

No prior legal experience is required. The position emphasizes compassionate listening, confidentiality, and strong written/verbal communication. Schedule is Monday–Friday, 8:30am–5:00pm with a one-hour lunch.

Qualifications

• Strong organizational skills with the ability to prioritize and meet deadlines.
• Ability to maintain confidentiality & handle sensitive information with discretion.
• Strong verbal & written communication skills, specifically spelling/grammar.
• Must have computer skills, specifically in Windows environment & able to type with speed/accuracy.
• 6+ months of experience in a customer service/call center environment is preferred.

Responsibilities

• Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm's main Reception desk.
• Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-date.
• Attend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practices.
• Contribute to a positive, team-oriented work environment that fosters collaboration, continuous improvement, and client satisfaction.
• Collect relevant information about potential clients; cases, such as personal details, facts, documents, witnesses, statue of limitations and other deadlines.

Skills

Organization

Confidentiality

Verbal communication

Written communication

Typing speed

Windows skills

Customer service

Job description

We're looking for an Intake Specialist. This is an entry level position, prior legal experience is not required.

Description

Are you looking for a job? We're looking for an Intake Specialist. This is an entry level position, prior legal experience is not required.

Our ideal candidate for this position is a naturally compassionate/empathetic listener who is great on the phone. Intake Specialists are the first voice a potential client hears when entering the legal process. They are responsible for interviewing, screening, and evaluating potential claims to assess and determine if our law firm can help.

Get To Know Us

Since 1955, Levin Papantonio has earned a reputation as one of the most successful personal injury law firms in the nation. Our attorneys handle claims throughout the country involving prescription drugs; medical devices; defective products; car accidents; medical malpractice; workers compensation; consumer protection, and all other types of personal injury claims.

What We Can Offer You For All Your Hard Work:

• Paid Holidays
• Paid Time Off (PTO)
• 401(k)/Profit Sharing
• Health, Dental, Vision
• Tuition Reimbursement
• Long Term Disability (LTD)
• Flexible Spending Account (FSA)
• Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL)
• Annual Pay Increase (discretionary)
• Year End Bonus (discretionary)

Requirements

Schedule: Monday-Friday 8:30am to 5:00pm w/an hour lunch from 12pm to 1pm.

• Strong organizational skills with the ability to prioritize and meet deadlines
• Ability to maintain confidentiality & handle sensitive information with discretion
• Strong verbal & written communication skills, specifically spelling/grammar
• Must have computer skills, specifically in Windows environment & able to type with speed/accuracy
• 6+ months of experience in a customer service/call center environment is preferred

Job Duties

• Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm's main Reception desk. This role requires the ability to learn and perform Receptionist duties to provide coverage during breaks and absences.
• Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-date
• Attend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practices
• Contribute to a positive, team-oriented work environment that fosters collaboration, continuous improvement, and client satisfaction
• Collect relevant information about potential clients; cases, such as personal details, facts, documents, witnesses, statue of limitations and other deadlines

Levin Papantonio an equal opportunity employer, committed to the strength of a diverse workforce.