Intake Specialist

The Dennis Law Firm; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Dennis Law Firm in Atlanta, GA is seeking a dynamic Intake Specialist to join its growing team. In this role, you will engage with prospective clients, manage onboarding, and document detailed information. Ideal candidates are friendly, detail-oriented, and possess strong communication skills. While legal experience is a plus, customer service experience and the ability to speak Spanish enhance your application. Join a passionate legal team committed to justice and client support.

Qualifications

• Must be friendly, energetic, and detail-oriented.
• Experience in sales or customer service is preferred.
• Ability to work independently in an office environment.

Responsibilities

• Speak with prospective clients and manage new client onboarding.
• Conduct initial intake interviews over the phone.
• Document detailed information accurately and efficiently.
• Schedule appointments for potential clients.
• Maintain professionalism in all client interactions.

Skills

Friendly and energetic

Outstanding communication skills

Sales or customer service experience

Ability to speak Spanish

Tools

Spreadsheet and data management skills

Job description

About the Company

At The Dennis Law Firm, the work we do matters. For countless Americans, we are their last line of defense against insurance companies, large corporations, or defective products. From attorneys to client support staff, creative marketing to operations teams, every member of our firm plays a crucial role in the fight for consumer rights. Our team is united by one mission: Fighting for Justice.

About the Role

Our growing, high performance Personal Injury Law firm is looking for a dynamic and charismatic Intake Specialist to achieve maximum success in our intake Department. The ideal candidate is friendly, energetic, and detail-oriented. In this role, you will be responsible for speaking with prospective clients, empathizing with them on the details of their cases, and managing new client onboarding and data entry. While legal experience is not necessary, it is helpful. The ability to speak Spanish is a plus, as it can enhance communication with a broader range of clients. You will be working in a fast-paced, high-call-volume environment, so experience handling telephone calls in such settings is preferred. We will provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, are a team player, and have a passion for helping others, we encourage you to apply today!

Responsibilities

• Speak with prospective clients, empathize with them on the details of their cases, and manage new client onboarding and data entry.
• Conduct initial intake interviews with potential clients over the phone.
• Document detailed information provided by potential clients accurately and efficiently.
• Evaluate and prioritize incoming calls to ensure timely responses to inquiries.
• Assist in scheduling appointments for potential clients to meet with attorneys.
• Maintain confidentiality and professionalism in all interactions with clients.

Qualifications

• Friendly, energetic, and detail-oriented.
• Comfortable working in an office location by themselves.
• Sales or customer service experience.
• Outstanding communication skills and a sense of empathy.
• Previous legal experience.
• Firm knowledge of spreadsheet and data management, as well as computer skills.
• Ability to speak Spanish.
• Experience handling telephone calls in a fast-paced, high-call-volume work environment.
• Availability to work morning and evening shifts, as well as weekends.

Equal Opportunity Statement

The Dennis Law Firm is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression, or marital status.