Intake Specialist

England Law Group PLLC; Chattanooga (TN); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Yearly bonus

Paid training

Paid parking

Paid time off

Job summary

England Law Group PLLC seeks a detail-oriented intake specialist to handle high volumes of client inquiries and initial case information with empathy and professionalism.

You will interview clients, document case details, and manage leads in Lead Docket or Filevine, ensuring accurate follow-up and timely processing of required documents. This is an in-office, full-time role with paid training and benefits.

Qualifications

• Experience in personal injury, legal intake, customer service, or medical office preferred.
• Excellent communication and active listening skills.
• High attention to detail and strong data-entry accuracy.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound calls, web leads, referrals, and chats with professionalism and compassion.
• Conduct structured intake interviews and document all case details accurately.
• Enter and manage leads in lead management system (Lead Docket); maintain timely follow-up.
• Send and assist clients with required documents (retainers, authorizations, questionnaires).
• Open new cases and coordinate initial information with case managers.
• Uphold confidentiality, HIPAA compliance, and firm standards.
• Collaborate with attorneys and staff to ensure seamless onboarding.

Skills

Communication

Active listening

Data-entry accuracy

Multitasking

Lead Docket

Filevine

Empathy

Education

Associates or Bachelor's degree

Tools

Lead Docket

Filevine

Job description

Key Responsibilities

• Answer inbound calls, web leads, referrals, and chats with professionalism and compassion
• Conduct structured intake interviews and document all case details accurately
• Enter and manage leads in lead management system (Lead Docket); maintain timely follow-up
• Send and assist clients with required documents (retainers, authorizations, questionnaires)
• Open new cases and coordinate initial information with case managers
• Uphold confidentiality, HIPAA compliance, and firm standards
• Collaborate with attorneys and staff to ensure seamless onboarding

Qualifications

• Experience in personal injury, legal intake, customer service, or medical office preferred
• Excellent communication and active listening skills
• High attention to detail and strong data-entry accuracy
• Ability to multitask in a fast-paced environment
• Familiarity with Lead Docket, Filevine, or similar systems is a plus
• Empathy, patience, and professionalism with injured or distressed individuals

Educational/Experience Requirements

An Associates or Bachelors college degree is preferred.

Performance Expectations

• Fast response time to new leads
• Accurate documentation and strong conversion rate
• Consistent follow-up and positive client interactions

Compensation & Benefits

Salary $30,000 - $35,000

Full Time in office

Yearly bonus based on work performance and sales growth

Paid training and onboarding

Paid parking

Paid time off