Intake & Scheduling Specialist

NYU Langone Health; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Hospital—Long Island is seeking a Secretary I – Intake/Scheduler, FGP – Women’s Health – Garden City to support front-end operations. The role involves greeting patients, answering calls, scheduling appointments, and handling administrative duties to ensure smooth patient flow and accurate documentation.

You will work within the Faculty Group Practice environment, coordinating with physicians, nurses, and staff while maintaining patient privacy and service standards.

Qualifications

• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required.
• Basic knowledge of word processing, spreadsheet and Internet applications required.
• Light, accurate keyboarding skills required.
• Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Handles faxes and mail.
• Prepares standard letters and forms as needed.
• Demonstrates knowledge of the organization’s patient experience expectations and Service Standards and incorporates them in to the performance of duties.
• Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).
• Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High School Diploma

Tools

Word processing

Spreadsheet

Internet applications

Job description

NYU Langone Hospital—Long Island is seeking a Secretary I – Intake/Scheduler, FGP – Women’s Health – Garden City to support front-end operations. The role involves greeting patients, answering calls, scheduling appointments, and handling administrative duties to ensure smooth patient flow and accurate documentation.

You will work within the Faculty Group Practice environment, coordinating with physicians, nurses, and staff while maintaining patient privacy and service standards.