Intake & Scheduling Specialist – Patient Access

NYU Langone Health System; Bethpage (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Hospital-Long Island in Bethpage, NY, is seeking a Secretary I - Intake/Scheduler to support front-end operations for the Faculty Group Practice. The role involves greeting patients, scheduling visits, answering calls, and providing non-clinical guidance while maintaining patient experience standards.

Minimum qualifications include a High School Diploma, strong organizational and communication skills, and a customer-service mindset.

Qualifications

• High School Diploma required.
• Excellent organizational and communication skills.
• Strong customer service orientation.
• Basic computer skills and keyboarding.

Responsibilities

• Schedules appointments for visits and procedures, communicates upcoming visits and instructions.
• Obtains authorizations for services as needed and routes messages to appropriate contacts.
• Answers phones and screens calls, takes messages, and supports patient access activities.
• Prepares standard letters and forms as needed and assists with registration and office policies.
• Maintains knowledge of practice/physician specialty and scheduling scripts.
• Manages physician calendars, creates calendar invites, and coordinates with staff.

Skills

Customer service

Organizational skills

Communication skills

Verbal and written communications

Education

High School Diploma

Job description

NYU Langone Hospital-Long Island in Bethpage, NY, is seeking a Secretary I - Intake/Scheduler to support front-end operations for the Faculty Group Practice. The role involves greeting patients, scheduling visits, answering calls, and providing non-clinical guidance while maintaining patient experience standards.

Minimum qualifications include a High School Diploma, strong organizational and communication skills, and a customer-service mindset.