Intake & Scheduling Lead - Medical Front Desk

NYU Langone Health; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary II-Intake/Scheduler to support front-end operations, greet patients, and manage scheduling workflows. This role leads onboarding for new front desk staff and ensures accurate data entry and insurance verification within Epic.

The position requires a High School diploma and three years of clerical experience, with strong organizational and communication abilities to deliver excellent patient service.

Qualifications

• Three years of relevant secretarial/clerical experience.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal and communications skills.

Responsibilities

• Greets patients professionally in person and on the phone.
• Schedules routine appointments and follow ups; handles intake and registration.
• Verifies insurance information and collects information for scheduling and billing.
• Maintains patient records in Epic and ensures HIPAA compliance.
• Monitors and supports front desk operations and onboarding of new staff.
• Provides patient-friendly service and directs inquiries to appropriate staff.

Skills

Secretarial experience

Keyboarding

Interpersonal skills

Communication skills

Education

High School diploma

Job description

NYU Langone Health is seeking a Secretary II-Intake/Scheduler to support front-end operations, greet patients, and manage scheduling workflows. This role leads onboarding for new front desk staff and ensures accurate data entry and insurance verification within Epic.

The position requires a High School diploma and three years of clerical experience, with strong organizational and communication abilities to deliver excellent patient service.