Intake & Scheduling Coordinator

NYU Langone Health; Village of Lake Success (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health Hospital—Long Island in Lake Success seeks a Secretary I - Intake/Scheduler for the Faculty Group Practice. The role covers greeting patients, answering calls, scheduling appointments and supporting front-end operations across orthopedics.

The position emphasizes patient experience, confidentiality, and collaboration with physicians and staff. A high school diploma is required and EPIC experience is preferred.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal/written communication skills required.
• Strong customer service orientation and multitasking ability expected.
• Ability to work as part of a team and adapt to a fast-paced environment.

Responsibilities

• Schedule patient appointments for visits, treatments and procedures.
• Answer calls, take messages and route inquiries to the proper contact.
• Prepare routine letters, forms and non-clinical instructions for patients.
• Assist physicians and practice staff with front-end operations and scheduling.
• Promote patient access initiatives and MyChart enrollment.
• Maintain HIPAA-compliant handling of records and disclosures.

Skills

Organizational skills

Interpersonal skills

Customer service

Multitasking

Teamwork

Education

High School Diploma

Tools

EPIC

Job description

NYU Langone Health Hospital—Long Island in Lake Success seeks a Secretary I - Intake/Scheduler for the Faculty Group Practice. The role covers greeting patients, answering calls, scheduling appointments and supporting front-end operations across orthopedics.

The position emphasizes patient experience, confidentiality, and collaboration with physicians and staff. A high school diploma is required and EPIC experience is preferred.