Intake & Scheduling Clerk — Patient Concierge

NYU Langone; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Langone Health is seeking a Secretary I-Intake/Scheduler to support front-end operations, including greeting patients, answering calls, and scheduling appointments. The role emphasizes accurate communication, HIPAA compliance, and collaboration with physicians and staff to maintain efficient workflows.

The successful candidate will handle EPIC-based scheduling tasks, patient information processing, and coordination with the practice to ensure timely and satisfactory patient experiences.

Qualifications

• High School Diploma required; excellent organizational and interpersonal skills.
• Strong verbal and written communication required.
• Experience with frontend administrative tasks and patient scheduling preferred.

Responsibilities

• Schedule patient appointments for visits, treatments, and procedures.
• Answer calls and take messages; route inquiries to appropriate staff.
• Greet patients and support front-desk operations and patient access activities.

Skills

Scheduling

Customer service

Communication

HIPAA compliance

Epic knowledge

Education

High School Diploma

Tools

EPIC

MyChart

Job description

NYU Langone Health is seeking a Secretary I-Intake/Scheduler to support front-end operations, including greeting patients, answering calls, and scheduling appointments. The role emphasizes accurate communication, HIPAA compliance, and collaboration with physicians and staff to maintain efficient workflows.

The successful candidate will handle EPIC-based scheduling tasks, patient information processing, and coordination with the practice to ensure timely and satisfactory patient experiences.