Intake & Programs Lead – Community Impact

The Salvation Army North & Central Illinois Division; Grand Rapids (MI); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Vacation time after probation

Life insurance options

Sick time accrual

Job summary

The Salvation Army Thrift Store in Grand Rapids, MI, is seeking a leadership-driven Intake Manager to supervise admissions operations, coordinate outreach, and ensure program integrity. This role requires coordinating with ARC Command and staff to maintain high-quality intake practices and documentation.

You will manage the intake process, assess eligibility, and partner with community organizations while overseeing electronic records and compliance.

Responsibilities

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners
• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures
• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records
• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)

Job description

The Salvation Army Thrift Store in Grand Rapids, MI, is seeking a leadership-driven Intake Manager to supervise admissions operations, coordinate outreach, and ensure program integrity. This role requires coordinating with ARC Command and staff to maintain high-quality intake practices and documentation.

You will manage the intake process, assess eligibility, and partner with community organizations while overseeing electronic records and compliance.