Intake & Programs Lead — Community Outreach

The Salvation Army USA Central Territory; Grand Rapids (MI); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical benefits after 90 days

Dental benefits after 90 days

Vision benefits after 90 days

Hearing benefits after 90 days

Sick and vacation time accrual after 9

Voluntary life insurance

Supplemental insurance options

Job summary

The Salvation Army USA Central Territory in Grand Rapids, MI is seeking an Intake Coordinator to oversee the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You will maintain admissions operations, coordinate outreach, and provide comprehensive support to applicants, families, and community members.

Responsibilities include leading intake operations, supervising the Intake Clerk, ensuring program integrity, and coordinating with staff and partner

Responsibilities

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners
• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures
• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records
• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)

Job description

The Salvation Army USA Central Territory in Grand Rapids, MI is seeking an Intake Coordinator to oversee the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You will maintain admissions operations, coordinate outreach, and provide comprehensive support to applicants, families, and community members.

Responsibilities include leading intake operations, supervising the Intake Clerk, ensuring program integrity, and coordinating with staff and partner