Intake Coordinator

The Salvation Army USA Central Territory; Indianapolis (IN); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Hearing coverage

Employer-paid life and AD&D

Job summary

The Salvation Army USA Central Territory in Indianapolis seeks an Intake Coordinator to lead the intake program, safeguarding confidentiality and data integrity.

You will oversee daily admissions, supervise the Intake Clerk, coordinate outreach with community partners, and ensure compliant documentation.

This full-time role supports applicants and families while upholding our mission, with a team-driven environment, and evening/weekend coverage may be required.

Qualifications

• Leadership role overseeing intake operations.
• Oversee admissions documentation and data integrity.
• Coordinate outreach with community partners.
• Support applicants and families with compassion and professionalism.

Responsibilities

• Oversee daily intake operations and admissions process.
• Supervise Intake Clerk and maintain program integrity.
• Coordinate with program staff and community partners.
• Ensure compliance with program policies and procedures.
• Complete and document intake procedures and testing as needed.
• Support 24/7 intake operations.

Skills

Leadership

Intake operations

Community outreach

Data quality

Job description

Intake Coordinator

Location: Indianapolis

Pay: $17 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as needed

Benefits:

• Medical, prescription drug, dental, vision, and hearing coverage

• Employer-paid basic life and AD&D insurance

• Employer-paid basic long-term disability coverage

• Optional voluntary life, short-term disability, and enhanced long-term disability coverage

• Paid vacation, sick time, and holidays

• Flexible spending accounts

• 403(b) retirement savings plan

• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This leadership role ensures the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You'll maintain admissions operations, coordinate outreach efforts, and provide comprehensive support to applicants, families, and community members while upholding the highest standards of our mission.

What You'll Do

Program Leadership & Coordination

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners

Intake Management & Assessment

• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures

Community Outreach & Statistics

• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records

Documentation & Compliance

• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)
• Manage medication documentation and handoffs
• Ensure accurate statistical data entry and reporting
• Support 24/7 intake operations

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!