Intake Programs Lead - Community Impact & Compliance

The Salvation Army North & Central Illinois Division; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Hearing coverage

Life insurance

Disability coverage

Paid vacation

Holidays

Job summary

The Salvation Army Thrift Store in Indianapolis is seeking a leadership-minded professional to oversee the rehabilitation program's intake process, uphold confidentiality and integrity, and provide comprehensive support to applicants, families, and community members.

You will manage admissions operations, coordinate outreach with ARC Command and partners, supervise the Intake Clerk, ensure program policies are followed, and maintain accurate electronic records and reporting.

Responsibilities

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners
• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures
• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records
• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)
• Manage medication documentation and handoffs
• Ensure accurate statistical data entry and reporting
• Support 24/7 intake operations

Job description

The Salvation Army Thrift Store in Indianapolis is seeking a leadership-minded professional to oversee the rehabilitation program's intake process, uphold confidentiality and integrity, and provide comprehensive support to applicants, families, and community members.

You will manage admissions operations, coordinate outreach with ARC Command and partners, supervise the Intake Clerk, ensure program policies are followed, and maintain accurate electronic records and reporting.